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Trojan Virus
chelefid
Newbie
‎11-28-2010 03:44 PM

After downloading software to remove the Trojan virus, i am no longer able to connect to internet.  After talking to verizon rep i was told that my network card is not working.  Does anyone know how to fix this problem and/or can tell me what this means?  The ip address I get is 10.0.0.2

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Re: Trojan Virus
viafax999
Super User
Super User
‎11-29-2010 07:28 AM

Looks like you are not getting a response to the dhcp request from your machine which probably does indicate a network card issue.

How are you trying to connect? Wireless or wired?

Would suggest connecting an ethernet cable between your pc network port and your router.  If you still can't get an IP address then find your system installion media and reload the nic (network) drivers.

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Re: Trojan Virus
lasagna
Super User
Super User
‎11-29-2010 08:08 AM

Some malware affects the proxy settings on the browser and it's effects stick around after disinfection.   Check the following:

Tools -> Internet Options -> Connections -> LAN Settings

If any of the boxes are checked (Automatically detect, Use automatic configuration, or Use a Proxy Server), uncheck them and turn them off.   Hit OK until the settings boxes go away and try accessing a website again.

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