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UNABLE TO LOCATE ADDRESS
DrJD
Newbie
‎08-10-2020 10:04 PM

Between four customer service reps using the "chat with us" feature online and four phone calls, there is difficulty in locating my address for service. Management office confirms verizon is a provider in our section of the housing development. Three neighbors have Verizon internet. Not sure what else to tell the next customer service I speak with when I call. Any tips

DrJD

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Re: UNABLE TO LOCATE ADDRESS
LawrenceC
Community Manager
Community Manager
‎08-11-2020 09:00 AM

Hi DrJD,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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