Unable to pay bill, can only access one account

I can't make a payment for my high speed internet on the website.  I have an account for the phone and one for the internet.  I cannot access the internet account to pay it; only the phone account is accessible.  This month is the first time this has happened.  The website used to let you toggle between the accounts but that is not an option now.

[Someone posted this exact same problem on the FIOS board - not being able to access both accounts.]

Because this payment is supposed to be due today, I made the payment on the regular account.  I hope it can be transferred when Verizon figures this out.

If someone could also explain why it takes two days and multiple hours to pay one bill, that would be great.

Re: Unable to pay bill, can only access one account
Community Manager
Community Manager

Hi thinktoday,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.