Unable to view or pay bill online
Enthusiast - Level 1

I wasn't able to do anything on my verizon account.

Every service under the Billing & Account tab will meet the following error:

Unable to view or pay bill online:

 "There was an error in receiving your billing information. Please try again later."

The Verizon account page also show a "confirm my email" message upon login but I never received any confirmation email after several attempts to confirm my email address.

Tried changing it on the profile page and it's still having the same issue.

I want to setup autopay and want to have the ability to view my bill.

I called Verizon tech support at least five times now but all I got was jerked around by different department for various ridiculous excuses.

What can I do now to get this fixed?

Re: Unable to view or pay bill online

In the interim I would go to a local Fios store location. Not a reseller.

verizon now has in certain areas combined their wireless and Fios sales in the same store.

you can pay it in person and when there have them fix the whole thing for you.

additionally you can for the time being also just mail it in until the situation is fixed.

Good Luck in your endeavors 

Re: Unable to view or pay bill online
Contributor - Level 1

Hi jarvishon,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.