I had Verizon installed in my home about 5 months ago. The technician put the router in the furthest spot in the house and I had terrible Wi-Fi connections in the rooms that it was most important - the TV room in the family room and living room. After realizing it was a problem with the placement with the router, I called Verizon.
I told them they had promised Wi-Fi throughout my whole house when they sold me the package. After hours and hours of calls with their service department, they agreed to send another technician to move the router as they should have in the install.
Although they didn't charge me for the technicians house call, they charged me $75 to move the router that they put in the wrong place to begin with. I never agreed to pay for their mistake and they refuse to take the charge of my bill. I dealt with a service person named Andrea and she changed the entire story from the time I spoke to her to fix the problem.
Verizon is not to be trusted. I am so dismayed I think I'm getting rid of Verizon.
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