Verizon DSL service is wretched

I have called a couple times now about DSL dropping.  Been without consistent service for a couple of months.  Everytime it rains the signal dropped.  Told your service rep they needed to dsipatch a tech but they refsed.  Said all I needed to do was change firewall settings and I would never have this service outage again.  Insulting and ridiculous.

I am so frustrated paying for a service and not getting usage.

How do I close my account? 

Re: Verizon DSL service is wretched
Enthusiast - Level 1

While I understand your plight, I can say Verizon is the only option for me. I have dealt with this issue, and many more, since we took a lightning strike 2 + yrs ago (I've really lost count at this point!!!) You don't say that you've been through the verizon tech support round-about. There *is* hope for you if it's only weather. 

I can tell you, my understanding is that there is a problem with the DLink modems that Verizon is aware of, and is trying to find a fix. (I don't understand why they can't just find a different modem/router manufacturer.) I'm not sure about it all.... we're on our 6th DLink, and an ActionTec burned up in 30 minutes.

I made the mistake of praying for patience.


Re: Verizon DSL service is wretched
Super User
Super User

Step one: Visit and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 ( 13 ms 13 ms 13 ms
    2 ( 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET ( 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET ( 4 ms
    4 ( 6 ms 6 ms 6 ms
    5 ( 6 ms 6 ms 6 ms
    6 static-71-242-*-* (71.242.*.*) 32 ms 32 ms 33 ms

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?