After 2 year, we have discovered that we are being charge 5 dollars a month for the router WE own. We purchased a refurbished router from verizon.com for a deal and called them to tell them that we were switching to our own router. We returned their router and began using ours normally.
As I went to sign up for a 2 year contract for new service the rep mentioned that they had an upgrade for the router we are renting.... For the past 2 years, we did not see that we had been paying them 5 dollars in addition to all the other charges.
I contacted verizon billing and spot to a level 1 rep who transferred me to a Ms. Souffrant (Real name? no idea). I showed her by email the receipt of our purchase, the document showing we had returned their router. She asked for the router serial number, by mistake I gave her the model number. She went to talk to her tech support and returned stating that it was in fact THEIR router. I realized later that I gave her the wrong number and called back to talk to a Ms. Smith. Who would not listen to the fact that they attempted to identify a router by a model number and not a serial number and attempted to call me and my wife a liar and a theif of their property when I HAVE a receipt of a refurbished router! This is absolutely unacceptable.
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