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Verizon doesn't honor 30 days Money Back Guarantee
seekle
Newbie
‎04-26-2019 08:56 AM

I need some help here.  I installed Verizon Fios becuase I knew they have 14 days, or 30 days money back Guarantee, if I am not satisfied for any reason.   

I canceled my service within 7 days, because I wasnt' happy with their speed.   Now they don't honor money back guarantee. 

Can anyone tell me where I can find the term?  In addition, they charged me $99 for technician coming out.  I didnt' know about this charge.

Thanks

Susan

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Re: Verizon doesn't honor 30 days Money Back Guarantee
KH-OrnEsh1
Moderator
Moderator
‎04-26-2019 09:18 AM

Hi seekle

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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