First off, I have my home phone, family's cell phones and DSL with Verizon. I have found the service on the dsl to be horrible. I call service and am on hold forever. Their online help is useless.
I have a westell 327w and it's been acting up for a month or two on the hard wire connection. Wireless seems to be fine. At first I thought it was my computer, so I'm trying to download new drivers, etc. to make sure everything is up to date. Finally took computer in and found out it's not the problem. I have reset and unplugged and reset the modem/router, changed wires, changed ports, but continue to get the message that the LAN has a network cable unplugged. The guy at Best Buy said these combo Westell's are junk.
I've gotten 4.5 years out of this so I'm okay with that, but I think Verizon should send me a new, updated modem/router,,, for free. What are the odds of that?
After several rounds of online chat and a couple of "client support" people, got a new one for "free". Only have to pay $2.49 a month... and only have to pay that for as long as I want. It's a warranty on the new one.