One month ago I transfer my internet and phone service to Verizon, at the time I emphasized that I need keep my previous business number, I confirmed with different representatives until I got clearly answer that there's no problem to switch to Verizon, but need 5-10 business days,and by these time I got TEMPERORAY NUMBER until my number get connected. Then, I put the order and fax the Authorization Letter which is on Oct. 23. After installation one week, I called to check if I can get my number back, cause this is business, I have all suppliers, deliveries and orders to contact to that number. But when I called, NOBODY knew what's going on for my account, then I Fax Again, and get Representative's name on it, and was told there's anohter TWO WEEKS to get my number back. I keep checking my account Verizon Medium Business TEAM, but all I got like: only this representative has the access to your account, nobody can do anything for this, she will contact you. Or she is not here right now, will call you tomorrow...... I am continuely calling Verizon Medium Business TEAM but Nobody give me clear answer, only telling me wait. Finally, I got answer : they were not able to get that number back, their tecnical team called me on Oct. 13 and 17, can could not reach me. EXCUSE ME, I give order on Oct. 23, I have fax report with me. Plus, it's been ONE MONTH. I cannot believe Verizon play like this, EVERY TIME THEY TOLD ME TO TALK TO DIFFERENT REPRESENTITAVES, I cannot get right person to help me. I LEAVE THE MESSAGE TO MANAGER/SUPERVISER, BUT NEVER GET RESPOND. They just keep giving excuses and do not solve the problem. This is the WORST EXPERIENCE I GOT FROM VERIZON!!!!
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