Watch out for Double Usage resulting in overage.
mbuff
Newbie

THis is happened to me twice already, thought I would give a warning to the rest of you.

I use a Verizon 4G home router as a backup internet device.

Last month I was up to 11GB used showing on my router, the verizon web page showed the same, a little over 11GB used. I had checked because I used it that night, to around 2am for work and I was uploading lots of files.

I turned off my computer and went to bed.

The next morning I was awoken to a notice saying I went over my 20GB limit... strange as I just checked it.

I logged into my router and it showed I had still only used 11GB.

So I checked online and it showed that from 9am to 9:15am there was 11GB used. Which was impossible as my computer was OFF and its the only one with the password to connect. I confirmed this by checking the router and from 2am to 10am not a single user was connected to it.

In the end I called the help desk, I sent them all the screen shots that proved I didnt use 11GB of data in 15 minutes but they told me {word filter avoidance}  and I was charged for using 22GB that month.

Too bad Im stuck with these scam artists for another 19 months.

Mike.

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Re: Watch out for Double Usage resulting in overage.
LawrenceC
Community Manager
Community Manager

These forums are dedicated to Residential products and services offered by Verizon.

For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you.

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