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Website connection issues
RC36
Enthusiast - Level 2
‎08-16-2018 05:35 AM

I'm seeing a problem connecting to flightaware.com and a few other sites from any computer on my LAN.  I ran a curl and I'm not getting a TLS server hello response back.  I've tried a few different router MTU settings (all lower than 1500), but no improvement.  It does work if I use a VPN, so I'm pretty confident it's nothing on my LAN.  Anyone else seeing this?

Broswer error:

 This site can’t be reached

flightaware.com took too long to respond.

Here's a traceroute:

Tracing route to flightaware.com [70.42.6.250]
over a maximum of 30 hops:

2 6 ms 8 ms 8 ms lo0-100.BSTNMA-VFTTP-373.verizon-gni.net [71.184.97.1]
3 8 ms 7 ms 15 ms B3373.BSTNMA-LCR-22.verizon-gni.net [100.41.131.80]
4 * * * Request timed out.
5 * * * Request timed out.
6 12 ms 8 ms 8 ms 0.et-11-0-2.BR2.NYC4.ALTER.NET [140.222.239.35]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

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15 Replies
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Re: Website connection issues
jonjones1
Legend
‎08-16-2018 05:49 AM

Page loads for me from NY

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Re: Website connection issues
RC36
Enthusiast - Level 2
‎08-16-2018 05:55 AM

Thanks- could you post a traceroute to compare?

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Re: Website connection issues
trace_route
Enthusiast - Level 2
‎08-16-2018 07:01 AM

I see the same thing.  I've had a ticket in for a few days, but no luck with Verizon.

I can ping that site from work (with comcast internet) just fine.

traceroute to 70.42.6.250 (70.42.6.250), 30 hops max, 60 byte packets

 1  FIOS_Quantum_Gateway.fios-router.home (192.168.1.1)  0.713 ms  0.813 ms  0.766 ms

 2  lo0-100.BSTNMA-VFTTP-373.verizon-gni.net (71.184.97.1)  7.698 ms  9.239 ms  9.206 ms

 3  B3373.BSTNMA-LCR-21.verizon-gni.net (100.41.131.78)  13.642 ms B3373.BSTNMA-LCR-22.verizon-gni.net (100.41.131.80)  11.243 ms  11.231 ms

 4  * * *

 5  * * *

 6  0.et-5-1-2.BR2.NYC4.ALTER.NET (140.222.231.129)  18.147 ms 0.et-11-0-2.BR2.NYC4.ALTER.NET (140.222.239.35)  16.458 ms  16.412 ms

 7  * * *

 8  * * *

 9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

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Re: Website connection issues
FiosDood
Enthusiast - Level 2
‎08-16-2018 07:58 AM

I'm seeing the same issue. I can't reach flightaware.com or nba.com and some others. In my case it seems when I get an IP from their 100.0 pool(several different ones) it does not work. Putting my laptop in line and getting a 96.x address works fine. 

I have a case open with the network team and they say it's 24-48 hours to get an answer. 

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Re: Website connection issues
trace_route
Enthusiast - Level 2
‎08-16-2018 08:16 AM

My issues also arose when I got a 100.0.x.x address.

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Re: Website connection issues
jonjones1
Legend
‎08-16-2018 08:17 AM

Sorry for the gif image but I am using a tablet.image

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Re: Website connection issues
jonjones1
Legend
‎08-16-2018 08:23 AM

Log by iNetTools - Best Network Diagnose Tools on iPhone and iPad.

traceroute to flightaware.com (70.42.6.250) , 5 relative hops max, 52 byte packets

   1 192.168.1.1 (192.168.1.1) 9.127 ms 1018.103 ms 1019.651 ms

   2  * * *

   3 100.41.129.44 (100.41.129.44) 12.821 ms 119.093 ms 124.037 ms

   4  * * *

   5 140.222.239.35 (140.222.239.35) 15.249 ms 56.792 ms 74.698 ms

   6 204.255.168.114 (204.255.168.114) 13.610 ms 30.770 ms 32.960 ms

   7 be3496.ccr42.jfk02.atlas.cogentco.com (154.54.0.141) 14.173 ms 59.435 ms 79.135 ms

   8 be2807.ccr42.dca01.atlas.cogentco.com (154.54.40.110) 16.722 ms 71.790 ms 73.231 ms

   9 be2113.ccr42.atl01.atlas.cogentco.com (154.54.24.222) 28.892 ms 68.567 ms 70.947 ms

 10 be2690.ccr42.iah01.atlas.cogentco.com (154.54.28.130) 48.824 ms 102.909 ms 113.273 ms

 11 te0-0-1-3.agr14.iah01.atlas.cogentco.com (154.54.25.230) 51.700 ms 177.383 ms 186.316 ms

 12 154.24.0.242 (154.24.0.242) 49.397 ms 117.606 ms 122.838 ms

 13 38.142.28.186 (38.142.28.186) 50.959 ms 84.208 ms 87.351 ms

 14 border3.ae2-bbnet2.hou.pnap.net (216.52.168.65) 49.381 ms 301.952 ms 309.463 ms

 15 edge1.ae1-edgenet.hou.pnap.net (23.92.181.18) 50.315 ms 249.279 ms 262.059 ms

 16 superconnect-7.edge1.hou.pnap.net (64.95.211.202) 48.604 ms * *

 17  * * *

 18 webfarm.flightaware.com (70.42.6.250) 56.573 ms 237.780 ms *

 19 webfarm.flightaware.com (70.42.6.250) 51.239 ms 63.561 ms 85.983 ms

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Re: Website connection issues
trace_route
Enthusiast - Level 2
‎08-16-2018 09:19 AM

According to a helpful customer rep, this whole issue is the subject of a group ticket and has been escalated to tier 2 support.  According to the rep, it is a problem with Verizon's main router and they claim it will be fixed sometime today.

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Re: Website connection issues
paultreny
Enthusiast - Level 1
‎08-16-2018 10:18 AM

Having the same issues since yesterday morning, connecting through a VPN or Proxy is fine, and local DNS resolution is fine, but traceroute and ping fail for certain sites.

( www.git-tower.com ) is the one I've been testing with, but flightaware.com also doesn't work for me, it's definitely some routing issue at 0.et-11-0-2.br2.nyc4.alter.net 

Had issues yesterday with Amazon and NBA.com as well, but it looks like those sites have changed their routing (they're not just a single server, after all) to work around the issue, but smaller sites aren't going to be able to do that.

https://twitter.com/paultreny/status/1029789541648019464

https://twitter.com/paultreny/status/1029781952377827330

traceroute to www.git-tower.com (134.119.78.97), 64 hops max, 52 byte packets
 1  edgerouter (192.168.1.1)  1.885 ms  2.147 ms  4.640 ms
 2  lo0-100.bstnma-vfttp-308.verizon-gni.net (100.0.[REDACTED])  3.892 ms  4.669 ms  3.768 ms
 3  b3308.bstnma-lcr-22.verizon-gni.net (100.41.214.180)  7.132 ms  6.855 ms  7.965 ms
 4  * * *
 5  * * *
 6  0.et-11-0-2.br2.nyc4.alter.net (140.222.239.35)  12.275 ms
    0.et-5-1-2.br2.nyc4.alter.net (140.222.231.129)  11.739 ms
    0.et-11-0-2.br2.nyc4.alter.net (140.222.239.35)  10.934 ms
 7  * * *
 8  * * *
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
traceroute to flightaware.com (70.42.6.250), 64 hops max, 52 byte packets
 1  edgerouter (192.168.1.1)  1341.243 ms  1.923 ms  2.117 ms
 2  lo0-100.bstnma-vfttp-308.verizon-gni.net (100.0.[REDACTED])  8.804 ms  4.847 ms  2.186 ms
 3  b3308.bstnma-lcr-21.verizon-gni.net (100.41.214.178)  5.466 ms  12.654 ms
    b3308.bstnma-lcr-22.verizon-gni.net (100.41.214.180)  7.070 ms
 4  * * *
 5  * * *
 6  0.et-11-0-2.br2.nyc4.alter.net (140.222.239.35)  13.323 ms
    0.et-5-1-2.br2.nyc4.alter.net (140.222.231.129)  10.711 ms  10.407 ms
 7  * * *
 8  * * *
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
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