#1 Turn off and back on the power to the modem combo.
#2 Then try to access it, using it's LAN IP Address.
#3 If that fails, go get the manaul / user's guide for the router.
#4 You will need to know:
a) the default user name
b) the default password.
c) how to setup this modem combo so that you can access the net.
d) how to reset the modem combo back to the defaults.
e) how to change the default password.
#5 Once you have that info, reset the modem back to the defaults.
#6 Re-setup the modem so that you can access the net.
#7 Be sure to change the default password to a strong password.
Can you not connect to the internet at all, or are you just having problems getting onto that site? Because I cannot connect to the internet at all anymore. My net connection dropped last night around 7pm and hasn't come back on yet, nineteen hours later. Right now I'm piggy-backing off someone else's signal.
#1 Are you using wired or wireless to access the net?
#2 Check the the following info: IP Address, Subnet Mask, Default Gateway, and DNS Server(s).
For example if on Windows XP..
a) Go to Start -> Run.
b) Type in cmd and press enter.
c) In the new window, called the command prompt, type in ipconfig /all and press enter.
#3 If the default gateway is not 192.168.1.1, try to go to the default gateway IP Address ( for example: 192.168.2.1 )
#4 If your DNS Servers are 22.214.171.124 and 126.96.36.199,
a) Try changing the DNS Servers to 188.8.131.52 and 184.108.40.206
b) Then try go to the LAN IP Address of the router.
2. Vista, ipconfig shows default gateway is 220.127.116.11, subnet mask is 255.255.255.0, DNS suffix is westell.com.
Sorry, but I dont see DNS Server info using this command or ipconfig/all.
When I try to go to 18.104.22.168, the browser window seems to start to open the site for a fraction of a second, then goes to "IE can't display webpage."
Here is another way of checking the DNS Servers.
#1 On your Vista computer, go to Start -> Control Panel -> Network and Sharing Center -> Manage Network Connections.
#2 Right click on a NIC listed, and go to Properties.
#3 Now go to Details.
If more than one NIC listed at step 1, then check all of the NICs.
To define (set) the DNS Servers your computer uses,
#1 From step 3 above, then go to Properties
#2 Select the Internet Protcol (TCP/IP) and select Properties.
#3 Now your screen looks like the screen that you would see for step 10 on http://portforward.com/networking/static-vista.htm
#4 Copy everything down (if any info exist).
#5 Select Use the following DNS Server Address(es).
#6 Then enter the DNS Servers that you want to use.
#7 Click close, ok, close.
I followed steps 1, 2 and 3. There's a box titled "Network Connection Details", which shows: IPv4 DNS Server 192.168.1.1
I went to "Properties", etc. as instructed, entered 192.168.1.1 in the "Use the following DNS Server Address(es)" box, but still can't access the site.
I tried both 22.214.171.124 and 126.96.36.199 in the "Use the following DNS Server Address(es)" box, but still can't access the site.
The browser window still starts to open the site for a fraction of a second, then goes to "IE can't display webpage."
Just to be clear, I'm not having any problems other than being unable to acess the site.
And I greatly appreciate the help.
Ok, we are going to try some other stuff..
#1 With IE running, go to Tools -> Internet Options.
#2 Go to the Connections tab.
#3 Make sure that Never dial a connection is unchecked.
#4 Now go to LAN Settings.
#5 Make sure that Automatically detect setting, Use automactic configuration script, Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) is unchecked.
#6 Click Ok, now go to the Advanced tab.
#7 Under browsing, make sure that Show friendly HTTP error messages is unchecked.
#8 Click ok.
Please tell if this helps or not.