I transferred my service and the agent offer me some good discount so I locked in for 2 year. Verizon first bill cane after almost 50 days.
When I checked it, they charged $25 more than what they committed. I have the email as proof.
now when I called the customer service they said they can't give me the $25 valued cuatomer discount. Which they committed at the time when I called to setup the connection.
is there any way to file a complaint within Verizon and get it resolved OR the only way to get it resolved is via BBB/my local consumer protection office?
any helful response will be appreciated!
Hi VerizonFiosDE,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
