can't connect wireless printer

[shellyd2]

bought a kodak all in one wireless printer.  can't connect.   Kodak says my router (supplied by Verizon) may

not support it.  suggests I make sure I have the most recent router upgrade.   Contacted Verizon,  they

say printer issues is not something they support.  Well, they're the ones who provided me with the router

why can't they help me upgrade?   Looks like I have to return my printer..............

[smith6612]

Are you receiving an error message from the Kodak when you attempt to connect it to the router? Are you using an Ethernet connection or are you using wireless to the printer? If you are using Wireless, did you check to make sure you've entered in your Wireless Key correctly? The Wireless keys are case sensitive, so entering in lower case keys where there are uppercase keys will result in the connection failing.

[shellyd2]

I'm trying to do it wireless.   numbers are correct.   It shows my network but says

it can't connect and says my IP address is all zeros.    I followed instructions

to manually put in IP address but it doesn't work.   I've researched the net to

see if other brands of printers have compatability issues with this particular

router and I see that there have been issues with Canon, Lexmark and HP as

well.   I'm considering leaving Verizon and going with Comcast.

[smith6612]

Here's what I would try doing first. Log into http://192.168.1.1/ using admin as the Username, and the router's serial number as the password (this is found on the sticker on the underside of the router). From there, choose the Wireless Settings option at the top, and then locate the options for Wireless Security from the side navigation. Take note of what those settings are currently set to. They should be set to use WEP Security, with either 64 or 128Bit encryption, and it should have a key (which is also found on the underside of the router).

What I would like you to do is to temporarilly disable your Wireless security. This will break the connectivity on your other wireless devices, however, it will rule out the encryption being the issue on the router since some devices don't seem to play nicely with WEP. If you can connect to the router while it is unsecured, let us know. If not, the same applies. We'll continue from there.

Once this is done, re-apply the WEP Security so that you aren't running an open wireless network (not something you should do) and your other devices should start to work again.

If the encryption proves to be the problem, we'll bump the router up to use WPA2-PSK AES Encryption to see if that solves the problem. That should work without an issue, and as a benefit the wireless will be more secure.