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my internet bill
Jineane
Newbie
‎10-10-2013 10:20 AM

For years my bill has been $19.99 per month.  Now I am being told that my charge is $40 a month.  How did this

happen?  I really believe I am being overcharged.

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Re: my internet bill
logan81
Contributor - Level 3
‎10-10-2013 05:22 PM

You should contact billing by phone. We are not going to be able to see your account and you should give your account information to somebody on the phone rather than online. 

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Re: my internet bill
JOSEm441
Specialist - Level 2
‎10-11-2013 03:47 AM

I would venture a guess that your contract and/or discount may have expired. You can view your bill(s) on myverizon.com and find out what changed (accounts and services - Bill and payment - drop down menu should be current by default).

BTW if FIOS is available in your area you may be able to switch to the 3/1 Mb/s plan for a similar price (40), but you need to call CS.

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