please escalate: hs dsl works intermittently / does not work

[jenesim]

For the last two weeks the HS DSL service had been intermittent. On 8/12/13 , after heavy storm, the service failed all together. No signal ever since. This puts my home-based business in jeopardy. Please help. I'll take the help "offline", {edited for privacy}

Thanks

[KaLin]

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Jenesim,

We haven't heard back from you in awhile & so we've closed the private thread at this time.  If you still need help, create a new post and we'll be happy to assist.

Thanks,
Paul C.

[whssoccercoach]

HI,

You guys just helped me solve a previous issue and believe it or not after all my issues my router broke today and I have no internet until Tuesday. How do I get a credit for my internet not working? Thanks

[KaLin]

Hi whssoccercoach,

It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team at 1-800-VERIZON or live chat at:
http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.