I am leaning towards leaving verizon.
Moved to south river nj in nov 2013, the speed hasn't been past 1mbps down or 768 mbps up. Connection randomly drops, takes a few hours to reconnect even after rebooting.
Last week connection totally dies, 2 days later tech comes to resplice the line. Seemed to be good for a few hours, now I'm not getting past .5 mbps down or .4 mbps up. Ping ranges from 60 ms to past 200.
I have been told I'm about 2.5 miles from CO. Is my speed normal for the distance? Customer support says my plan is 1.5 / 768. Everytime they do a test it disconnects and I don't have an internet connection for hours. Usually get pppoe disconnected.
I previously had Verizon in Brooklyn NY, never had a problem, I was at 3mbps download. Or close, never was disconnected, never had problems with streaming etc.
at is the standard Verizon speed and connection. Look at the posts even when you are paying for high speed ( read the description "speeds up to" for all of their speeds What that translates is you only get the slower speed during times of high usage , which translates to when everyone is downloading from netflix to aavoid the horrid TV offerings.
To all who need help:
Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (126.96.36.199) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (188.8.131.52) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (184.108.40.206) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (220.127.116.11) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (18.104.22.168) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (22.214.171.124) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?