Hi- I am a retiree that just connected to FIOS, the Ultimate employee package( the rep did tell me I would be eligible for a discount on this plan) after the copper lines were retired in my area. The connection went flawlessy(thank you), but I am having trouble obtaining my discount. I follow the benefits page instructions, but get stuck on the FIOS page after I have logged in , after following the link sent to me by the benefits page. I have called customer service twice with no success. Does anyone have any suggestions? Thanks
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