verizon refused to refund my balance since june
kayfactor2014
Newbie
I cancelled my verizon in june and I returned all equipment within 2 days. so, I kept calling verizpn every 2 weeks and each agent I talk to always gave me the excuse that your checks would be refunded in the next business days. why cant you guys just refund people their money, we are talking about 6 months ago..this is just stupid and I kept recording each conversation I had with all the agents with their names..dont worry keep telling me next two weeks.. I know you have good lawyers right?
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Re: verizon refused to refund my balance since june
LawrenceC
Community Manager
Community Manager

Hi kayfactor2014,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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