I agree. It really is dumb and a waste of time and resources. It's very short-sighted and doesn't make any sense whatsoever. I completely blame for Verizon for that, not the customer. The bottom line is that all of these older 6000 series boxes have got to go to the recycling mill, as another user here suggested. You can vote on it on the ideas forum. Just go to Verizon ideas exchange and it's right there. And by the way, I completely agree that geographical location is irrelevant as far this issue concerned. That's indeed a ridiculous and illogical answer.
I'm from NJ too and I was definitely fortunate to get the 7100 STB the first time when I got my Fios installed 2 years ago. Believe me if I had been given the older box and if I could *not* get the replaced, I would have been out the door myself. It's a very bad first impression, expecting customer to run all of this technology on outdated equipment while charging plenty per month just for the serivce. It's nervy. At least there are Fios TV stores where you can make the exchange in person. At least Verizon has enough sense to do something to resolve the problem as it occurs and keep your business...though I myself would expect a lot more from a company like that.
