Accidental upgrade through the set-top box
Enthusiast - Level 1

My 21 month old has apparently upgraded to Preferred TV. I had no idea how to do that and **bleep** off that it's so easy to upgrade. The original plan (select) is no longer available and the verizon **bleep** can't cancel my plan. Am i screwed here? The only downgrade is to the custom. Hate verizon from day 1. Please help


Re: Accidental upgrade through the set-top box
Community Manager
Community Manager

Hi laks,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.