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Can't re-authorize my mobile device
Mike81926
Newbie

I had difficulties with watching my DVR shows on my Galaxy s9 away from home.  I have the service to do this and was able to do it so it was recommended that I try disabling the device and then re enabling it while on my home network. I tried this and now I can't re authorize it because it says I did this too many times in a 12 month period. There has to be a way to clear this setting so I can get my Galaxy S9 back to watching my DVR content when away again. Is there a way to clear this? It would be crazy to not be able to use my phone again for a year. Thanks 

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Re: Can't re-authorize my mobile device
clem21
Super User
Super User

Did you try contacting Fios direct to have them reset the box? If you are using an app on the Galaxy did you try removing the app and re-installing it?

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