Can't turn TV on/off with remote
lvkazes
Newbie

When we were first set up with FIOS I was able to turn my Symphonic TV on/off with the Verizon remote.  Some time later this stopped working and I vaguely recall a representative talking me through programming the remote, though I can't remember if we used the code or the code search method.  A few months ago we lost this functionality again, along with volume control (which was also the case during the previous incident).  I've tried programming the remote using both the code and the code search method.  I've also tried switching remotes with another TV.  Any idea why I can't program the remote for this TV anymore?

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Re: Can't turn TV on/off with remote
milhaus_vz
Contributor - Level 1

Ivkazes –

Thanks for posting on our community forums.  The first thing to do would be to make sure that the IR sensor is still functioning properly on your TV.  The easiest way to do this is to grab the original remote control for that TV and just make sure that it can control the TV.  Once we know that is working, you may need to replace the batteries in your Verizon remote and try programming again.  Below is a link to all model remotes that we carry, including their user manuals and code lists.  Follow this to reprogram.  Once you complete these tasks, if it is looking like the remote may be faulty you can always order a replacement through our In Home Agent ( http://verizon.com/inhomeagent ). Thanks again -- Mike

http://www22.verizon.com/ResidentialHelp/FiOSTV/Remote+Controls/SetUp/SetUp.htm

Re: Can't turn TV on/off with remote
BoomBoom1
Newbie

Can't turn my TV with the Verizon remote

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Re: Can't turn TV on/off with remote
LawrenceC
Community Manager
Community Manager

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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