A few weeks ago my dvr, a cisco 435, rebooted itself. Any programs that I recorded on my external drive before that time do not delete properly. It appears that the the file space on the external is freed up but the names of the programs remain on the dvr recorded programs list (when I select them it gives me a message saying that the program was deleted (and if I exit then the dvr will update, which it doesn't)).
I also have problems recording, very occasionally (like today). The DVR will say that it is recording but when I go to watch the program (while it is recording) it just takes me to the same channel but at the current time. For example, I record golf programs, I let them record for about an hour and then start watching (to avoid the ads and commentary that is boring). I tried that today and it just kept taking me to the current time on the same station. I waited until the program fully recorded (checked the properties of the recording ... 3 hrs, channel, etc ... and everything was ok), and again tried to watch the program. It again just took me to the channel at the current time (which was about 1hr after the program was supposed to have recorded). This is the second time that this has happened.
Anyone got any solutions for either of these issues?
To fix recorded program problems press menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION. Please let us know if further assistance is required.
We had escalated this thread to the private support board on 5/12. It would have sent you an email to the email you signed up for on the forums with the link to your private case. We posted twice on there and haven't heard back from you. Please go to http://forums.verizon.com/t5/support/casepage/thread-uid/439139 to access it. Since this was your thread escalated, only you will be able to access it.
I followed the link provided and it says that the message was deleted.
I didn't receive any emails from verizon about this problem.
Could you provide me with instructions? (As the issue has re-occurred today).
Its okay, the liink that you provided didn't work because my log-in had expired. I followed the link and filled out the form.
i'm having this same issue with the Cisco 435 multi room w/ external hard drive. I also tried the In Home agent fix - this did not resolve the issue either. I still have recordings I can't delete. How do I fix this?
I'm having the same problem. Delete a show that was recorded to either my internal or external hard drives but the title remains. When you click on the title it says the show has already been deleted but its always there. I've even done a reformat and they still remain. Does anybody have anything further?
Wow, a reformat. You really are desperate to get rid of them. I've been listening to these reports and they seem to all have two things in common:
- the Cisco 435
- an external hard drive
My suspicion is that there is a bug in how the 435 handles its file system after an external hard drive is attached. If there really is a solution to it, it has yet to be publicly posted. I will drop two links below. The first one is a link to a possible solution that seems to have worked for some people. The second one is a link to an Idea Exchange post where you can add your voice and your vote to getting this issue solved once and for all. Good luck!