Error Code: 9-6-24-302-102
Jeff210
Newbie

Hi. Been using the app for years to change channels, etc. Today it won’t log me in. I keep getting Error Code: 9-6-24-302-102. I tried changing my passcode to one without special characters (read a older post about that)  but nothing is working. Please advise. Thanks. 

0 Likes
Re: Error Code: 9-6-24-302-102
clem21
Community Leader
Community Leader

Remove the app. Make sure you clear your cache or reboot your device . Download and re-install.

0 Likes
cannot log in to my fios tv remote
mytalley
Newbie

error code 9-6-24-302-102 comes up when I log into fios tv remote app. i don't have special characters in my password either.

0 Likes
Re: Error Code: 9-6-24-302-102
Rmilbrad
Newbie

I did this and I am still getting this error.  I have been on the phone for over 2 hours trying to get this resolved. 

0 Likes
Re: Error Code: 9-6-24-302-102
Jeff210
Newbie

Tried that. Didn’t help. 

0 Likes
Re: Error Code: 9-6-24-302-102
PeaceandJot
Newbie

Same issue

0 Likes
Re: Error Code: 9-6-24-302-102
PeaceandJot
Newbie

Help please.  Suddenly I got the referenced code error on my devices...

 have uninstalled but it does not work

0 Likes
Re: Error Code: 9-6-24-302-102
PaulaD3
Newbie

Same issue all of a sudden today. 

0 Likes
Re: Error Code: 9-6-24-302-102
snackgirl72
Newbie

i have same error code on 3 of my devices--4th one is fine though.  

reset router, reinstalled app, powered down phones.ipad...

Ugh  need help please!  anyone

0 Likes
Re: Error Code: 9-6-24-302-102
clem21
Community Leader
Community Leader

you may need to call Verizon @snackgirl72 wrote:

i have same error code on 3 of my devices--4th one is fine though.  

reset router, reinstalled app, powered down phones.ipad...

Ugh  need help please!  anyone


You may need to call Verizon Billing department and get them to re-authorize your account. Why it works on only one device is a good question.

0 Likes