I recently renewed my Verizon triple play and I am not able to view free VOD or any VOD for that matter. My message is not enough credits to purchase. VOD_131. I contacted international support and was transferred from dumb to dumber to dumbest. I was told my wiring was bad, everything needed to be rebooted, the cat was the wrong color and the wind was blowing from the North. Not one tech had any idea of how to solve the problem or was able to answer any of my questions. I remained under their guidance only because they were so incompetent. It was hilarious. If anyone knows of any TRUE solutions I would appreciate it. Maybe I can call and actually get a competent US based English speaker?
Why does one need credits to view a free VOD? Where do these credits come from? Why did I not ever need a credit for the last 10 years?
I think I will post my chat transcripts for all to enjoy!!
Hi HOTSTUFF,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
