FiOS TV app unable to login
aaron161
Enthusiast - Level 2

Is anyone else having issues with not being able to login? I can login to the My Fios app but when I use the same information for fios tv it doesn't work. Of course since I cannot logon I can't open up a help case using the app.

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1 Solution

Correct answers
Re: FiOS TV app unable to login
aaron161
Enthusiast - Level 2

yeah. that didn't help. I got the same issue even on a different device.

I ended up calling tech support and they had to reset my account a few times.

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Re: FiOS TV app unable to login
CRobGauth
Super User
Super User

Have you tried deleting and reinstalling app?

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Re: FiOS TV app unable to login
aaron161
Enthusiast - Level 2

yeah. that didn't help. I got the same issue even on a different device.

I ended up calling tech support and they had to reset my account a few times.

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Re: FiOS TV app unable to login
Monty12
Newbie

I did delete the app and reinstall and I had the same problem 

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Re: FiOS TV app unable to login
clem21
Super User
Super User

@Monty1 wrote:

I did delete the app and reinstall and I had the same problem 


You may need to get your account reset. Give Customer service a call.

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Re: FiOS TV app unable to login
LawrenceC
Community Manager
Community Manager

This thread will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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