FiOS, TiVo, and CableCards

[MrStylz]

Can someone please break down the prices Verizon charges if you have a TiVo HD that accepts an M cablecard?  Ie, truck roll is x amount and cablecard is x amount per month.

Thank you

[TimSykes · Accepted solution]

truck roll = free

per month = 3.99

[MrStylz]

Wow, thanks for being so fast!!

I just got off of the phone and they told me it would be $80...I'll call back shortly and get it straightened out with them.

Thanks again...

[TimSykes]

in the last 2 months I have had 2 of them installed 2 different times, at no cost. There use to be a cost to it, but they have removed the truck roll cost. I believe they did that because you can not opt out of a truck roll for a cablecard. I was told by the first rep when I get my first card installed, there is no way that they can even bill for a cablecard truck roll, and if somehow they could it would be removed from the bill.

[DonnaFiOS]

I was just told by Verizon that I will need two M-cards and be charged $3.99 for each.  Why two?  It seems like others have only 1.  My Tivo is Series 3.

I know I should have asked while on the phone, but didn't.

Thanks

[TimSykes]

You wil need only 1 multi stream m-card. Older tivos would need 2, but not yours.

[DonnaFiOS]

Thanks Tim.  The Verizon-rep didn't even ask me what kind of Tivo I had and when I initially had the FiOS hooked up they said the Series 2 I had wouldn't work at all with the system. 

Thanks again.

[Kasi]

Can someone explain how you get them to come out with cablecards without charging the $80 truck roll fee?  I just got off the phone with both customer service and customer retention and was told that the only way I could get cablecards for my Tivos was if I paid the $80 truck roll fee.  I'd love to stay with Verizon FIOS but I'm not willing to pay that kind of fee just to get cablecards.  My next best option is to switch to Comcast, but before I give them a call I thought I should check here first.

How do you get Verizon to give you cablecards without charging the $80 truck roll fee?

[TheSanchez]

Last time I checked the truck roll for cable cards was free because verizon requires a technician to install them.  Their not offered to be mailed out like other STB for this particular reason.  I would recommend calling in to our sales department and escalating, then mention that fact.  Should help you along a bit. 

[JoeMahan]

I just experienced the same frustration atempting to order cable cards.  I was told I would be called back by a supervisor in 24-48 hours!  Can you provide some way to contact someone that will listen to reason?

$80 for a technician to arrive sometime between 8am-5pm (means I also lose a day's pay) to install a product that is going to provide additional recurring revenue to Verizon is too much to keep me subscribing.