Fios 1 remote does not change volume or turn on/off the TV
Robertlew1
Newbie

Just got my Fios 1 yesterday.  I installed it and it works fine except for the remote,it will not operate the volume or turn the TV on or off.  I tried the vaiable or fixed section on the Audio but it does not work.  I have to use the TV remote.  Any help?

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1 Solution
Edg1
Community Leader
Community Leader

Go to Menu > Settings > Voice Control > Fios TV Voice Remote > Program Voice Remote > Manual Setup > Press ‘OK’ to select.

Select the TV brand and model and follow the steps.

View solution in original post

97 Replies
Edg1
Community Leader
Community Leader

Go to Menu > Settings > Voice Control > Fios TV Voice Remote > Program Voice Remote > Manual Setup > Press ‘OK’ to select.

Select the TV brand and model and follow the steps.

Chipper14
Enthusiast - Level 2

Tried many times on LG SMART 4K and DOES NOT WORK! Looks like lots of Verizon customers are having same problem.

FotoGuy
Enthusiast - Level 1

my remote does work with volume on my Sony 65" XBR65X950G LED TV

tried all Verizon Fios One options - sect tv brand, changing cods, select model number - called Verizon - they sent out a new remote - same issue - they sent out a new Fios One Box - Same Problem - anybody else?

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Ronzoni1
Newbie

Mine was working fine for months . Now it stop working on my Sony TV. I paired a new remote and it still doesn't work. This after I did a Sony software update. Need help

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AKDC
Enthusiast - Level 1

same here... was working for months until two days ago... i can change channels and go to guide etc, but no volume... odd...

clem21
MVP MVP
MVP

Could have something to do with recent firmware updates to either the TVs, or the Fios boxes. I'd wipe out the remote from the Fios box and start the process over again to see if it works. Powercycle the box before doing the fresh programming.  Also check to see if CEC is enabled, and try it disabled, or enabled what ever the opposite of what you have is.

AKDC
Enthusiast - Level 1

tried your suggestion, still not working... strange...

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clem21
MVP MVP
MVP

Real longshot here, but try pulling the batteries out of the remote for 3 minutes, put them back in and see what happens. Also make sure you have line of sight to the tv.

Kylep1213
Newbie

Mine was working fine but then the TV prompted me to re-sync. Ever since, the volume won’t work. I now have a new volume bar that doesn’t change the volume. They tried rebooting 3 times, resetting the remote, manual and auto set ups and still doesn’t work. 

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clem21
MVP MVP
MVP

@Kylep1213 wrote:

Mine was working fine but then the TV prompted me to re-sync. Ever since, the volume won’t work. I now have a new volume bar that doesn’t change the volume. They tried rebooting 3 times, resetting the remote, manual and auto set ups and still doesn’t work. 


Does the new volume bar say fixed or manual in front of it? If so you are seeing the volume bar for the Fios box. That shouldn't be there, so check in the audio menu of the box, make sure Fixed is chosen, make sure the option to show the bar is not chosen, hit ok, reboot the box. It should work.

Kylep1213
Newbie

I have it on fixed. It only pops up when I click volume up or down on Verizon remote. Is there a particular menu to shut off it coming up on the screen? For the reboot, do you mean just unplug and plug in or a specific reboot in the menu?

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clem21
MVP MVP
MVP

In the Fios menu in audio there should be an option to show the volume bar. Turn that off. Problem is your remote is trying to change the volume on the Fios box, not the TV. You have to reprogram the remote to use the TV to control the volume. When I say reboot, I mean turn off the box then turn it back on 30 seconds later.

Janefoe484
Enthusiast - Level 3

As others are reporting, TV prompted to reset.  Prior to this it would repeatedly change input on the TV and I would have to reset it. So when that stopped was elated but quickly disappointed to see I now can't control volume, so I still need the TV remote. This is really ridiculous 

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MK2614
Newbie

I have the same issue. the new remote does not change the volume, it actually turns it off instead. I can't get around it. 

The up volume changes input, the down button turns tv off.

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clem21
MVP MVP
MVP

@MK2614 wrote:

I have the same issue. the new remote does not change the volume, it actually turns it off instead. I can't get around it. 

The up volume changes input, the down button turns tv off.


So you are saying the Fios one remote changes the channel when you hit the volume up key, and turns off the TV when you hit the volume down key? Do the voice commands work properly?  Have you tried wiping out the remote and doing a manual install?

Ladyblessings1

That’s the issues I’m having 

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clem21
MVP MVP
MVP

What firmware version do all you folks have? Sounds like there may be a problem with 6.8 that is causing this. Please post your firmware version here and go to:

https://www.dslreports.com/forum/vzdirect

And report it there too.

LuLu72
Newbie

Firmware version: KA25.04.12Alder.f421c4ca

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Norboo
Enthusiast - Level 1

I had the same issue.  I unplugged the HMDI to my AVR and plugged it directly to the TV and did an auto program,  it worked.  

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verizonejr
Newbie

I’m having the same problem with the volume control for my LG TV. It worked fine for months and it disconnected yesterday. I paired it, I can turn on/off but cannot control the volume. Verizon please help!

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