Fios screen (TV) goes black, but I still have audio

[Christinet1]

I have the mini and have to unplug & replug the hdmi cord every time... ridiculous 

[clem21]

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@Christinet wrote:

I have the mini and have to unplug & replug the hdmi cord every time... ridiculous 

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There is a known handshake issue that will probably be addressed with the next update.

[Unclelido]

Verizon really stinks. Its as if they have never heard this issue before. The rote answer always is "reboot" than find the real issue. Ive had this continuous issue for months and two service calls and it keeps happening. No one knows why I only see a menu with no sound or video. Changed coax, changed HDMI, changed boxes, changed splitters. Same issue over and over- and it only started when I upgraded to gigabit connection- has to be something with the module not able to handle the load- no tech gets it, no level two or level three gets it. I am "cutting the cord" cancelling my boxes and going with streaming, the boxes wont work for me and the service stinks. 

[Tberardi44]

Having same issue Verizon keeps telling me its my TV

[clem21]

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@Tberardi44 wrote:

Having same issue Verizon keeps telling me its my TV

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Look at the answer from two posts up. It is a KNOWN handshake issue with the box, and a firmware update is being prepared to address it.

[ronnie423]

had a problem last night had no picture had sound

 and check every thing ok reboot 4 times ok  

and what its cox cable ok maybe is broking 

[clem21]

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@ronnie42 wrote:

had a problem last night had no picture had sound

 and check every thing ok reboot 4 times ok  

and what its cox cable ok maybe is broking 

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Check your HDMI cable from the Fios Box to the TV. Could be a bad connection or a bad cable. Also check the resolution the box is outputting and make sure it is compatible with your TV.

[Soule721]

When cause I just started having this issue and it now June 2022

[clem21]

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@Soule72 wrote:

When cause I just started having this issue and it now June 2022

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I'll run it past tech support again.

[clem21]

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@Soule72 wrote:

When cause I just started having this issue and it now June 2022

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The word is the update will be coming VERY soon. Don't have an exact date.