Forward Skip Button Reverses

[jclark4]

This is incredibly frustrating. When watching a recorded program, if I push the skip "next" button, instead of skipping ahead 30 seconds it skips back.  If I continue to press the skip button, it keeps taking me back to the same spot it took me to when I first pushed the button.  It's an endless loop.  I then have to press the "forward" button to fast forward to where I want to be.  This happens regardless of how far into the program I am.  Very frustrating when I'm almost to an end of a program and forget and push the next button, it takes me back to almost the beginning of the show.

[alanm47 · Accepted solution]

I have the exact problem. I called tech support and they tell me it is a known problem and have no idea when it will be fixed. Isn't it great being Beta Testers for Fios and paying them to do it? 

[tns2]

? on what  stb.  It always work for me on my Motorola 7xxx boxes and works fine on my new ARRIS VMS/IPC boxes.

[SinCara]

It is in fact a known bug on the quantum boxes since the last update. Not everyone is seeing it though.

[A697075]

I'm having the exact same problem. VERY FRUSTRATING! It seems to be hit and miss though. Sometimes the skip works properly, other times it acts like a bookmark taking me backwards to a specific previous point in the program. This morning I was nearly 2 hours into The Today Show and I hit the skip button and it took me all the way back to only 5 minutes into the show. Having to use FF button at only 8x max speed to get back to where I was in the show it took FOREVER.

[hilj1]

Starting having same issue 2 days ago on both my VMS boxes, Called tech support yesterday. He said its a known bug. He remotely reset the ONT and VMS and the problem went away for a couple hours and came back. He told me if the problem returned to call back and they would dispatch a tech to my house because they think signal strenght issues are the cause. Think I will wait on that until the bug is fixed.Hopefully soon.

[Johnnymac1]

I have the same problem.  Short term fix is to change channels and then go back to the DVR and hit resume.  The problem will come back, but this buys you 20 minutes of relief.  I called Verizon last nite and was told they have no records of anyone having this problem????

[roaddogg1]

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@Johnnymac wrote:

I called Verizon last nite and was told they have no records of anyone having this problem????

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Sounds like you got a dud rep from the mix. They do know of the bug as they have a long list of issues.

[tns2]

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@A697075 wrote:
I'm having the exact same problem. VERY FRUSTRATING! It seems to be hit and miss though. Sometimes the skip works properly, other times it acts like a bookmark taking me backwards to a specific previous point in the program. This morning I was nearly 2 hours into The Today Show and I hit the skip button and it took me all the way back to only 5 minutes into the show. Having to use FF button at only 8x max speed to get back to where I was in the show it took FOREVER.

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I was about to post I didn't see any problems after a test last night, when I so that exact symptom.  Note for me stopping and then resuming got around the bug.

[Papaapple]

Just upgraded to quantum skip worked fine then it didn't Same problem others described. Went to menu/dvr/skip button/ reset. No change. Never had the problem with the old dvr. We have 2 dvr's same on both. Obviously a glitch with no user remedy. Other than that everything transferred over fine. Kept all future recordings.