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Got new Fios Tv One box, can’t set it up
Gweagraff
Enthusiast - Level 2
‎04-21-2020 02:52 PM

So I just exchanged a Fios TV One box for a new one but can’t seem to get past the light flashing. I can’t even get a picture on my screen. Is it defective? Am I doing something wrong? How long is it supposed to take?

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Re: Got new Fios Tv One box, can’t set it up
Edg1
Super User
Super User
‎04-21-2020 04:27 PM

There definitely should be an activation screen. Are you definitely on the right input?

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Re: Got new Fios Tv One box, can’t set it up
Gweagraff
Enthusiast - Level 2
‎04-21-2020 05:53 PM

Yes.

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Re: Got new Fios Tv One box, can’t set it up
clem21
Super User
Super User
‎04-22-2020 06:42 AM

Did you hook the coax cable up correctly? Have you tried rebooting your router?

Look here: https://youtu.be/BhY2s7rkuv8

And here: https://www.verizon.com/support/consumer/tv/getting-started/activation

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