IMG 1.7 Experience
Justin46
Legend

As of this morning, Tuesday 9/29/2009, the new 1.7 level of the IMG is available in North Texas (and I presume also Calfornia). I thought perhaps it might be a good idea to have one thread where we can identify new, improved, or fixed items in the IMG.

I have not yet had time to really explore and see what is new, but here is what I know so far:

1) The level is 1.7 Build 09.82

2) It is on both my SD and HD STBs, although it took a call to the FSC and some time before it appeared on the HD DVR.

3) The STBs were left powered on last night, they were powered off after the update.

4) My Favorites survived the update intact.

5) My recordings on the DVR survived the update intact.

6) The Guide is still in 4:3 format, displaying 90 minutes of programming, don't really see any changes yet.

7) VOD works, seems to be slighter faster starting up, but that may be my imagination.

😎 I don't notice any changes to the Widgets, although I rarely use any of them.

That's about it for now. Hopefully others will chime in with their experience.

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Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248

142 Replies
e654562
Newbie

Has anyone seen the 1.7 update in VH05?? Queens NY/ Long Island. I thought it was supposed to be delivered last night.. but still had 1.6.2 as of 7am this morning..

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Justin46
Legend

As Carl said, the 1.7 rollout has been delayed. Only TX and CA got 1.7 (now seemingly referred to as 1.7A) then some problems were apparently discovered. Some people with 1.7 appear to still have some HDMI problems and I have seen reports of VOD problems.

Also as Carl said I have 1.7, got it 9/29, and have no problems (well, a small one, I get pixelation and sound loss maybe 2 times per hour on multiple channels, never lasts for more than a second or two, no black or blue screen, just a momentary pause and breakup, I saw that with 1.6.2 also at times so it doesn't appear to be anything new, and it may just be problems in the video feed not the STB, I don't know). I have a 6416 DVR using HDMI and two 2500 SD boxes, all seem to work just fine, VOD included.

As far as I know Verizon has never published a public schedule for the 1.7 rollout, what I posted earlier in this thread was an unofficial schedule from a possibly "connected insider". Nobody yet has published a new schedule, official or unofficial, so it looks like all you can do is sit back and wait.

If I hear anything I will be sure to update this thread. I do wish Verizon would give us some "official" news on this, 1.7 is hoped to fix a number of HDMI issues.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248

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Faulknkid
Enthusiast - Level 3

Justin,

I have 1.7 update out here in CA and the only issue I notice is that I now have to reset my SD STB every single day to get guide info to show up.  Has anyone else noticed this with 1.7.  I have had this box for years with no issues until the IMG upgrade?

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Justin46
Legend

@Faulknkid wrote:

Justin,

I have 1.7 update out here in CA and the only issue I notice is that I now have to reset my SD STB every single day to get guide info to show up.  Has anyone else noticed this with 1.7.  I have had this box for years with no issues until the IMG upgrade?


I have not had that experience with my QIP6416 and 1.7. I hope maybe some others with 1.7 can give us their experience.

When the Guide info is missing, do you have connectivity to the router? You can easily check this in the STB:

Menu ==> Settings ==> System Information

If there is no IP address (should normally be 192.168.1.1xx) then your STB is not talking to the router. Of course you can also go into the router and see if it is seeing the STB. The STB will also tell you how many days of Guide data it has stored; mine normally says between 2 days and 9 days, so even if it loses connectivity occasionally you should have Guide data for at least 2 days I think. Someone posted once that the updated Guide data is distributed once a day, around 10 AM (each time zone? I have no idea).

If you see that there is no IP address in the STB, I suggest rebooting your router and see if the problem happens to go away. Your problem, whatever it is, could be at either end. I lost Guide data on two of my three STBs a year or so ago, long before 1.7, and that is the last time I had that. It took multiple reboots and "pulling the power plug" tries on both STBs and the router before I finally got both STBs back working. I never did figure out which specific steps I did that eventually fixed it, not a single failure since.

Since we are talking about a problem that showed up after 1.7, anybody got any idea when Verizon will resume distribution of an updated 1.7? I try to watch a number of sites for hints or rumors, haven't heard a thing so far.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248

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matcarl
Master - Level 1

SNR is acceptable between 15-25

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Faulknkid
Enthusiast - Level 3

 Matcarl is closer to what I had always heard.  I had heard 18-25 was considered acceptable.  But anyways, I am pretty sure that is not the issue.  My main DVR box does however get a 25 db.  I live in newer house that has all top quality cables with no splitters other the the verizon supplied 6:1 by the ONT.  None of the runs are very long either.  I watched them build the house so I know exactly where all the cables are run. Smiley Happy In fact the one that I am having troubles with is the shortest run of them all. But then again it still has to go to the next room for connection to the router via the NIM. 

Just for kicks I checked all the connections in the house including unused room ports to ensure they were capped with  75 ohm terminators, as I do have a young daughter. My house is also CAT5E wired throughout.  In fact my router is connected to the ONT by  Ethernet cable.  Today I did a hard reset on the NIM as well.

Well, today once again I had the same issues as always and had to reset the box to get the WAN connected.  It never seems to lose connection with the home network, just outside information. 

I have had this setup for years and had very little issues with anything.  Once 1.7 came, then I have had this problem every day.  I just don't see how 1.7 cannot be to blame.

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Justin46
Legend

@Faulknkid wrote:

I have had this setup for years and had very little issues with anything.  Once 1.7 came, then I have had this problem every day.  I just don't see how 1.7 cannot be to blame.


Well, there apparently is something wrong with 1.7 or I think Verizon would have continued the rollout. I have no idea what the problem(s) with 1.7 may be, so you very well may be correct. Hopefully the rollout will resume soon and TX and CA will get the updated version first.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248

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Faulknkid
Enthusiast - Level 3

After I posted last night I thought about trying some of the same stuff you mentioned.  Tonight I had some more free time to come up with some answers.  Let me try and summarize.  This is for my 2500 box.

First I checked how many days of guide were available....it said 6 days.   The guide was working last night. 

I then tried   Menu===>Help===>In-Home Agent===>Network diagnostic.  Result was that the network was not connected.

I reset the stb via Menu===>Help===>In House Agent===> Reboot STB. Then retested last step and it was now succesful.  But the guide only had 2 days worth of data.  For good measure after this I went and checked my router(D-link, yea, the original old school setup) it seemed to be working properly, but for good measure I hard reset it. 

Now today, I checked it out.  3 days of guide are available, but once again no network connection was detected.  This time I ran a

Menu===>Help===>Self Diagnostics===> Results showed 20 db S/N, WAN failed, DNS Failed, EPG server failed, widget server failed, packages were not shown, but LAN was available and gateway was available

This time I checked the router first, it appeared to be working properly but I reset it anyway.  Results were still showing the same failures.  Then I reset the box and the connection issue once again was resolved.     FOR TODAY.......

Just for kicks I ran network diagnostic on my 6416 DVR and it was fine, but when I ran the self diagnostic, the "FIOS TV Remote DVR" failed, which makes sense because yesterday I tried to program a recording from work and it said the box was not responding.  I therefore reset the DVR and reran the self diagnostic and it still fails.  Have you tried remote programing lately?

Hopefully others can learn from my experience or contribute their situations to further this discussion so we can all get to the bottom of the stoppage of the rollout.

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Carl
Specialist - Level 1

I don't know if this is a 1.7 issue, or something I didn't put together until now.. but.. here we go.

The Setup:

My 6416 is connected to my Yamaha RX-V3800 via HDMI and then to the TV's HDMI port.

The 6416 is also connected to the television via component cable.

The TV is a JVC 52G887.

The Issue:

SD Override setting would always rest to 480i after many times of turning it OFF. It may be caused when I turn on the receiver to listen to the radio, it detects the HDMI connection to the receiver (HDMI light in ON even when DVR is off, and the XM tuner is NOT HDMI). Somehow, it has been resetting my SD Override Setting even when viewing over the component connection.

The Solution (?????)

The problem appears to have resolved by setting the SD Override settings to OFF while watching the TV using the HDMI connection and then switching over to the component and setting the SD Override to OFF.

Again, I don't know if this is a 1.7 issue or one that was also in 1.6.2, since I really didn't piece it all together until recently.

(SD Override is still set to OFF)

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Carl
Specialist - Level 1

@Carl wrote:

The Solution (?????)

The problem appears to have resolved by setting the SD Override settings to OFF while watching the TV using the HDMI connection and then switching over to the component and setting the SD Override to OFF.

Again, I don't know if this is a 1.7 issue or one that was also in 1.6.2, since I really didn't piece it all together until recently.

(SD Override is still set to OFF)


Turns out, my SD Overide Setting went back to 480i.

Why can't the default just be OFF, and let the user decided if they want stretch-o-vision for their SD viewing experience (or add MSNBC-HD and then I'd never notice (yes, i know the whole cablevision exclusviity thing....)). Robot wink

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spacedebris
Master - Level 2

@Carl wrote:

Why can't the default just be OFF, and let the user decided if they want stretch-o-vision for their SD viewing experience (or add MSNBC-HD and then I'd never notice (yes, i know the whole cablevision exclusviity thing....)). Robot wink


Because then there would be a lot of people complaining that their picture no longer fits the screen. Smiley Wink SD override was added because they were getting constant complaints that the sd picture would not fit the screen. At first it was a hidden screen to make that change, but they got SO MANY complaints about the pic size that they decided to add the sd override into the menu for easy access and make it default so that it works like the cable companies. So they dont get the "I never had this problem with xxxxxxxx!"

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Carl
Specialist - Level 1

@spacedebris wrote:
Because then there would be a lot of people complaining that their picture no longer fits the screen. Smiley Wink SD override was added because they were getting constant complaints that the sd picture would not fit the screen. At first it was a hidden screen to make that change, but they got SO MANY complaints about the pic size that they decided to add the sd override into the menu for easy access and make it default so that it works like the cable companies. So they dont get the "I never had this problem with xxxxxxxx!"

Well dag nab it. So all I can hope for is that the setting sticks then.

Why do people like Stretch-O-Vision? I'll never understand.

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Justin46
Legend

@Carl wrote:

Why do people like Stretch-O-Vision? I'll never understand.


The answer is pretty simple I think (and I definitely have seen this articulated on forums): they paid big money for that big wide screen and by darn they are going to use all of it so they get their moneys worth. I don't understand it either but that is the position some take. I hate Stretch-O-Vision!!!

FWIW, I never lose my SD Override setting (OFF), hasn't changed for about 4 years now except when I have gone in and changed it when I am experimenting with something.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248

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garyski
Enthusiast - Level 1

Hi everyone. I have the same problem with SD over-ride.  It resets to 480i after I shut down & restart.  After reading the forum I tried a test to set up SD override "off" , the power off ONLY my TV.    In my setup I have fios DVR => ONKYO receiver => Sharp 65" LCD.     After I power down the TV, about 5 seconds later a relay clicks (possibly in the ONKYO) and the FIOS DVR box displays "dui".  Keep in mind that the fios box and receiver was never powered off. 

long story short, when I power back up my TV only, the SD override is back to 480i.   So it seems like some kind of negotiation issue with the box resetting to 480i if it's not getting what it wants from the downstream components.  

next I turned the receiver off.  Now it's just passing thru HDMI to the TV passivly.   Repeat the test setup to sd overide "off" and everything is fine, then power off the TV, and as soon as the tv goes all the way off with the click then the box says "dui" and when the TV comes back on presto chango it's back to sd overide = 480i.

Any idea how to fix this?  

thanks in advance, I hate re-setting it up everytime I turn on TV.

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Carl
Specialist - Level 1

@garyski wrote:

Hi everyone. I have the same problem with SD over-ride.  It resets to 480i after I shut down & restart.  After reading the forum I tried a test to set up SD override "off" , the power off ONLY my TV.    In my setup I have fios DVR => ONKYO receiver => Sharp 65" LCD.     After I power down the TV, about 5 seconds later a relay clicks (possibly in the ONKYO) and the FIOS DVR box displays "dui".  Keep in mind that the fios box and receiver was never powered off. 


I have also had this issue, but I have a Yamaha receiver.

There was a setting in the advanced setup of the receiver, where I had to change the "Monitor Check" setting from "SKIP" to "Yes". This appears to have resolved the issue, as when I go to SD stations, they aren't stretched.

I would check online to see if there is a similar setting with the Onkyo.

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Carl
Specialist - Level 1

@Justin wrote:

The answer is pretty simple I think (and I definitely have seen this articulated on forums): they paid big money for that big wide screen and by darn they are going to use all of it so they get their moneys worth. I don't understand it either but that is the position some take. I hate Stretch-O-Vision!!

FWIW, I never lose my SD Override setting (OFF), hasn't changed for about 4 years now except when I have gone in and changed it when I am experimenting with something.


I agree with you that that is the reason. Those people shouldn't have HDTV's. Smiley Very Happy (I kid)

Anyway Justin, how is your 6416 setup? Are you using both the HDMI and component? I am wondering if I am losing my SD Override setting when I turn on my receiver while the TV is off (or is turning off). I wonder if there is some logic in the 6416 that resets some settings when it doesn't detect a TV at the end of the HDMI chain, since the outputs on the 6416 are never off.

What I may try next is to disable that notice that says the TV is on (if I can, time to SEARCH), but the box is off. I wonder if that will actually shutdown the HDMI output.

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Carl
Specialist - Level 1

"What I may try next is to disable that notice that says the TV is on (if I can, time to SEARCH)"

So, when I hit MENU, there was a large message that popped us that said a new IMG is coming, starting tonight.

So, do VHO1 and VHO3 get their updates to 1.7 tonight?

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Justin46
Legend

@Carl wrote:

"What I may try next is to disable that notice that says the TV is on (if I can, time to SEARCH)"

So, when I hit MENU, there was a large message that popped us that said a new IMG is coming, starting tonight.

So, do VHO1 and VHO3 get their updates to 1.7 tonight?


Carl,

I have not seen that message, I am not at home now (I am in AT&T territory at our lake house Smiley Sad ), but am going home a little later today so I guess I will see the message then. But from what I have heard it appears that IMG 1.7C (we suposedly got 1.7A back in late Sept.) will start being distributed either this week or next, and I would think that Verizon would replace the original 1.7 in the areas that originally got it first before doing any other parts of the country. And tuesday night seems to generally be the "distribution day" for new IMG levels. So my guess is yes we will.

I have not answered your question in your other post yet, it is going to take a little more time to put it together. But I will answer.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248

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Carl
Specialist - Level 1

@Justin wrote:

Carl,

I have not seen that message, I am not at home now (I am in AT&T territory at our lake house Smiley Sad ), but am going home a little later today so I guess I will see the message then. But from what I have heard it appears that IMG 1.7C (we suposedly got 1.7A back in late Sept.) will start being distributed either this week or next, and I would think that Verizon would replace the original 1.7 in the areas that originally got it first before doing any other parts of the country. And tuesday night seems to generally be the "distribution day" for new IMG levels. So my guess is yes we will.

I have not answered your question in your other post yet, it is going to take a little more time to put it together. But I will answer.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248


We got it last night apparently, at least out here in VHO3. My build number is now 09.83. IMG is still 1.7 (not a surprise).

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Justin46
Legend

@Carl wrote:

We got it last night apparently, at least out here in VHO3. My build number is now 09.83. IMG is still 1.7 (not a surprise).


OK, then I guess we would have it now too. Do you see any changes or improvements? (It is probably way too soon  to ask but I can't resist....)

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248

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Carl
Specialist - Level 1

@Justin wrote:

@Carl wrote:

We got it last night apparently, at least out here in VHO3. My build number is now 09.83. IMG is still 1.7 (not a surprise).


OK, then I guess we would have it now too. Do you see any changes or improvements? (It is probably way too soon  to ask but I can't resist....)

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248


It didn't reset the SD Override Setting on the TV in the bedroom (Samsung LN22A450 connected via HDMI to a QIP6200). Smiley Very Happy

But this whole job thingie (and wife thingie) isn't allowing me to play with 09.83.

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