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Is multi-room required for 500GB DVR? (7232)

I recently paid the $40 fee to upgrade my DVR to the 500GB model (7232 2.)  I noticed that my monthly bill went up and determined that this is because I am now being charged a 'multi-room DVR' fee.

I called customer support and was told that the only 500GB DVR available has multi-room and that if I didn't want to pay for that feature, I would have to swap my DVR back to the old 160GB model.

I've read here and on other forums that multi-room is simply a feature that can be turned on or off.  Is this true? 

If so, how do I convince customer support that I do not want multi-room, but want to keep my new higher capacity DVR?



Re: Is multi-room required for 500GB DVR? (7232)
Master - Level 3

This is absolutely false.  The Mult-room feature is a software option that can be eneabled or disabled on any DVR (doesn't matter the model or hard drive size).