The new channel guide couldn't be worse and the DVR more than worse. I lost every recording I have in my DVR. Please return to the old channel guide scheme with no color or make it an option so I can go back. Do this ASAP or many of us will start looking to other providers options. Thank you in advance.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
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Please keep all correspondence regarding your issue in the private support portal.