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No TV picture
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After receiving message that a DVRd program couuldn't be shown, I did the usual pull the plug, replug with no results. Tried several suggestions from online 'service' to no avail. At one point was on hold nearly an hour--also to no aval.
Missed 1st game of World Series.
This AM called again, after 25 min. wait was connected, brief conversation resulted in, "you need a new set top box" --we'll send you one. You will lose everything presently on DVR!
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Re: No TV picture
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Sounds like a HD issue.
Losing recordings would be common among dvrs if HD fails.
What model DVR do you have?
Do you have other stbs?
Can you use remote DVR feature to watch recordings?