Pending order stuck, not able to change my service plan

[Tjnelz]

Good Morning I am a current fios customer and I am trying to configure my service plan using the mix & Match. I am unable to configure anything o the page. All of the icons appear to be frozen and is displaying a pending order on my account, it should be updated in five minutes. It has been stuck like this for over a month now. I have tried messaging via customer service agent and they were unable to help me with the issue. 

Has anyone had any luck with resolving this issue, 

V/r

Thanks for any assistance

[LawrenceC]

Hi Tjnelz,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.