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QIP 6416 with IMG 1.9 version but displays guide only in SD
SIFiOSUserTx
Newbie
‎12-10-2012 12:02 PM

I recently returned a HD set top box to get a HD DVR set top box so that I can have pause/rewind/ capability in multiple rooms;  However this HD DVR ( QIP 6416) doesn't display interactive media guide in HD - it is only showing in SD.

I suspected i had a bad box and returned and got another one - same story

Switched HD TVs and even from HDMI to Y-Pb-Pr connection and still same story

is this a feature of QIP6416?  and is the IMG not going to be in HD on this version of hardware?

or did i get two bad boxes ?

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Re: QIP 6416 with IMG 1.9 version but displays guide only in SD
Greg26001
Contributor - Level 2
‎12-10-2012 12:04 PM

6400 and 6200 boxes cannot do 16:9 guide, only 4:3.  You need a DVR with a model starting with 7 (if its Motorola), or a CISCO DVR. 

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Re: QIP 6416 with IMG 1.9 version but displays guide only in SD
SIFiOSUserTx
Newbie
‎12-10-2012 12:15 PM

Thanks - i guess then i may have to return this too and get the newer version. 
appreciate the response.

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Re: QIP 6416 with IMG 1.9 version but displays guide only in SD
Hubrisnxs
Legend
‎12-10-2012 01:50 PM

you might be able to do an auto upgrade

Click menu>customer support>in home agent>set top box exchange

See if it's there. 

If you have a 6xxx stb and MPEG 4 programming in your line up, then you can do it online. 

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