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Red Zone not working, Customer Service not answering
Cayce51
Newbie
‎09-07-2014 10:30 AM
My account online shows I'm subscribed to Red Zone, but the channels on the app and both my DVR boxes are saying I'm not. Been on hold over half an hour trying to reach customer service and no one has answered. I need this resolved ASAP! Can someone help?
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When Does RedZone turn on?
RedZoneUser
Newbie
‎09-07-2014 09:45 AM

I have paid for RedZone yet I am still getting the splash screen asking me to pay. Is it not on yet, 15 minutes before games?

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NFL Redzone not working
GoBolts
Newbie
‎09-07-2014 10:20 AM
Anyone else in the NoVA area that is subscribed to NFL redzone but it's not working? This is the 3rd year in a row i have this problem.
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Re: Red Zone not working, Customer Service not answering
GoBolts
Newbie
‎09-07-2014 10:44 AM
I'm on the same boat! This is the 3rd year in row this happens to me. I have a feeling that it's becuase my service is part of a HOA. Same for you? I'm also on hold, going on 45 min..
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Re: Red Zone not working, Customer Service not answering
Cayce51
Newbie
‎09-07-2014 10:46 AM
Not part of an HOA. And yeah, almost an hour on hold now.
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Re: Red Zone not working, Customer Service not answering
Cayce51
Newbie
‎09-07-2014 11:01 AM
Update: just got through to customer service. Guy told me that he couldn't see a subscription on my account, even though it's the first thing listed under 'My Premium Channels' and I received an email on 7/22/2014 saying my subscription would automatically renew. He said I can go through the set top box and add it to my account, but he couldn't confirm pricing, or he can transfer me to billing because it's actually a billing issue. Me: "So what your saying is I waited on hold for over 45 minutes to talk to the wrong person and now I'm going to have to wait on hold again?" Him: "Yes." So I'm back on hold.

Verizon, I'm going to need some actual customer service immediately.
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Re: Red Zone not working, Customer Service not answering
Cayce51
Newbie
‎09-07-2014 11:18 AM
Update: initial verdict - My package of prime has been discontinued and I have to upgrade my whole package to get red zone for an extra amount. But on his screen it is showing that I am subscribed to red zone. So now we're hold for tech support for ten minutes.
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Re: Red Zone not working, Customer Service not answering
GoBolts
Newbie
‎09-07-2014 11:29 AM

I finally got a live person, they confirmed that i had the subscription on my account, but that there was nothing they could do, they need to trasnfer me to technical support, so on hold again. 

90 minute so far.. ridiculous! 

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Re: When Does RedZone turn on?
GoBolts
Newbie
‎09-07-2014 11:30 AM

I have the same problem.. been on hold for the last 90 minutes waiting to talk to someone who can fix this... I've had this issue every year for the past 3 years. 

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Re: Red Zone not working, Customer Service not answering
Cayce51
Newbie
‎09-07-2014 11:50 AM
Update: Just got on with tech support. She told me there is a known issue with Red Zone outage and what she'll have to do is delete and then re-add the subscription.
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