Remove Old STBs
cbb77
Newbie

I've had 2 replacement HD PVRs in the last few weeks.  I was originally having issues with scheduling programs via the web but not that appears to be working.  In any case, everytime I use FIOS TV Central, by old / replaced PVRs are still listed.  The site always trys to communicate with the boxes when I try to navigate to the recordings section.  How do I get these removed since they are no longer active?  I already tried refresh on screen but that does not fix the issue. 

Also can't seem to rename any of the boxes.  This wouldn't be as much of an issue if I can remove the 2 older ones.

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Re: Remove Old STBs
ekem015
Specialist - Level 1

When you sent them back, they should have been removed from your account within a week or so. If it's been that long, I'd call Verizon.

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Re: Remove Old STBs
Keyboards
Master - Level 3

Have you tried the REFRESH MY SET TOP BOX LIST link on the top of the MY SET TOP BOXES page?  That may do the trick.

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