STB Volume and Power/ Is it Fio's remote control or STB problem?
glenda_lee_s
Enthusiast - Level 3

Since we moved  into our own home last year I have not  been able to program Verizon Fios remote control to adjust my bedroom's 32" flatscreen Emerson TV/DVD combo volume.  I was using the tv remote to adjust volume and power off tv, and Fios remote for everything else.  Shortly after moving,  a new puppy destroyed the tv's remote control, and I resorted to physically going to the tv to adjust the volume.  THEN I discovered I could program Fios remote control to adjust  the STB's (Motorola Q1P2500-3 ) volume!! Woo hoo!!  But this morning, the Fios remote acts/behaves/shows as if it is adjusting the volume on the tv screen, but it isn't, the volume stays same level.  I've checked the tv's  volume, it's working fine.  I checked if somehow I had wrong remote control of the 5 in the house.  Replaced the batteries.   I re-programmed remote (the one controls 4 device options) STB OK 955 STB etc.  I got so hung up on the volume issue, that it 'dawned' on me to check the power key...uh oh!  When I press the  power key, the STB key lights up, tv screen goes to the "Press Menu or power off tv" screen, but I can still hear the tv sound!!   Dang it, did i mess up the power key, or was it already messed up when I discovered the volume problem?  Don't know that answer.  The remote and the STB are acting like they are communicating with each other.   So I re-set the remote (STB OK 900), and re-programmed again for STB volume.  Still not adjusting the volume (although the screen says it is).  This was a STB volume question.   Now it's a volume and sound, when sound shouldn't be there, problem, but which one isn't doing what it's suppose to.  Lessee,  probably last time the remote control, controlled the STB volume was oh, like 4 or 5am this morning...about 9am, it wasn't.   Took me till noon, to realize the STB power problem.

Is this a Fios remote or STB problem? (or a '3 hours of sleep', it's me, problem?). I should just go down the road and exchange the remote right? 

Maybe I should've started out with asking to find that one Emerson tv code that is out there to program the tv. I know one exists, because I had a programmed Fios remote before we moved.  I kept remote and tv together during the move.  Then we moved, literally down the street, took our Fios equipment with us, and had an install tech here almost 9 hours that day.  He couldn't get this tv programmed afterwards.  Then we got a puppy, and then....

Using the STB volume is fine with me, but maybe I should try to find way of ordering a replacement remote for the tv.  I don't even mind that I couldn't completely power off the tv, at least the screen went dark the tv appeared and sounded as if it was off (no sound..ha!).  And it wasn't a problem going to the tv to adjust sound or turn off, until we raised the tv, and can't see the top of it to see the control buttons, therefore it's a reach feel for the control keys and then count over to the volume controls, or else you've started a channel scan if press the wrong one!                                                                                                                                                       Have I  already ask "What happened?"  (oh ..buying 1st home, and getting a new puppy last year, that's what happened..lol).

I think I'll just unplug it all...is there a reset?  I'm joking of course.  I'm sure someone reading this, had a solution by line 5 of this post.  It's one of 3 things...the remote, the STB, or me..ok maybe 2 of 3 or 4 things, add the tv in the loop, but it's volume and power are working.

Thank you in advance for your attention and suggestions to this matter....Ya'll were soooooooooooooo very very helpful and spot on with my laptop virus last week!!  Sorry so wordy...just tryin' to explain the situation clearly as I can.

Glenda

(ps..Now it's 'dawned' on me to power off STB at the box...hmm ok...same thing happens, tv sound still on.  I don't know any more than I did before.  Wait, are there volume controls on the box?  jus sec...no, I don't see any.  this is funny..really it is...)  I'm gonna make sure I un-programmed and programmed remote correctly when I started messing with it.)

    

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Re: STB Volume and Power/ Is it Fio's remote control or STB problem?
ocean25
Specialist - Level 1

  I'd try getting another remote......if that doesn't work.......

  process of elimination....good luck!

  -an afterthought, does the puppy chew on any of the cables?

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Re: STB Volume and Power/ Is it Fio's remote control or STB problem?
PJL
Master - Level 3

Emerson codes are 0181, 0263, 0490, 0207, 0205, 0198, and 0650. Suggest you totally reset the remote before you try.  The instructions for the 4-button unit are at http://www22.verizon.com/nroneretail/nr/rdonlyres/0d93f875-4498-460f-8fc4-a15d519b4e7c/0/welcomekitr...

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Re: STB Volume and Power/ Is it Fio's remote control or STB problem?
glenda_lee_s
Enthusiast - Level 3

Couldn't get the Emerson programmed with the Philips model RC.  So I borrowed a less used  Philips RC from another room, and went thru the re-set step, and then attempt to program the tv with the codes.  This remote acting exactly like the 1st. 
So I'm thinking... "really?,  just exchange your remote out".   Didn't I just do that with remote from the study? and it didn't work.

Sooooooooo I marched myself into the living with the HDMI1080PI something or nother tv that has the Motorola HD DVR STB, and being controlled by a P265 RC.

Took a moment to familiarize myself with it's programming instructions, and to find an Emerson code (113 only one offered)...and and and....OMG it programmed!  Tv turns off and on, the volume actually raises and lowers the sound, mute works, and DVR! 

And the original problem remote is now handling the HDDMI /STB HD DVR in the living room.

And the office remote didn't need any re-setting, it was as if I never tried to program for another tv.

I'm scared to say problem solved....but I believe it is.

Thanks for your solutions and suggestions, all help is greatly appreciated.

(Gertie the Great Dane is now 1 year old, 110 lbs...cables was never her thing, but they're not accessible anyway....nope she's just a brut and couch potato), those days she's "Gertrude"....

thank you, love the forum, have a pleasant evening to all!

glenda

                                                                                                                                                                                                                  

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Volume and Mute on fios control
congeo717
Newbie

We use the tv remote for off and on and the tv control for mute and volume contro. Fios does not

have only the channel selections

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Re: STB Volume and Power/ Is it Fio's remote control or STB problem?
ma1sey
Newbie

I replace my fios tv remote with a new fios tv remote from Verizon.  The volume key now brings up "volume fixed".  However the old remote will adjust the volume up or down.  Same is true with MUTE.   HELP?

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