STB shuts off randomly
ctrouble13
Newbie

About 2 weeks ago by set-top box started shutting off randomly. It is not a remote control problem as it happens when I'm watching TV, not home, etc. I called Verizon and was sent a new set top box and the same issue is occuring. Is there a standby mode that it is going into? If so, how do you turn it off?

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Re: STB shuts off randomly
TonyaD_VZ
Contributor - Level 3

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,

Tonya D.

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Re: STB shuts off randomly
Anthony_VZ
Master - Level 3

Please make sure the vent holes on top of the box are not being blocked. They need about 2 inches to get adequate ventilation. If the box gets too hot, it will reboot itself as an immediate cooldown. Hope this information helps.

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Re: STB shuts off randomly
Caps09
Specialist - Level 2

I had the same issue, got a new box, and the new box restarted at a random time today. The vents are not blocked, and the DVR never did this before I hooked up an external drive.

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Re: STB shuts off randomly
Anthony_VZ
Master - Level 3

If this was provoked by plugging in and using the external drive, please eject the drive, plug back in and reformat it. Post back results.

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Re: STB shuts off randomly
ctrouble13
Newbie

Nothing is blocking the vents on my STB. It is still randomly shutting off.

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Re: STB shuts off randomly
Caps09
Specialist - Level 2
I moved the hard drive even further away, then ejected and plugged it back like you said to. We'll see if this works.
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Re: STB shuts off randomly
Anthony_VZ
Master - Level 3

@ctrouble13  If you haven't already, please respond to Tonya's private message.

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Re: STB shuts off randomly
Caps09
Specialist - Level 2
I tried everything, and it still restarts randomly. I finally disconnected the hard drive, which is one of the Vz approved drives by the way. I just don't know what else to do.
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Re: STB shuts off randomly
Anthony_VZ
Master - Level 3

@Caps09 I have sent you a private message to get more information from you.

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