STB shuts off randomly

[ctrouble13]

About 2 weeks ago by set-top box started shutting off randomly. It is not a remote control problem as it happens when I'm watching TV, not home, etc. I called Verizon and was sent a new set top box and the same issue is occuring. Is there a standby mode that it is going into? If so, how do you turn it off?

[TonyaD_VZ]

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,

Tonya D.

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

[Anthony_VZ]

Please make sure the vent holes on top of the box are not being blocked. They need about 2 inches to get adequate ventilation. If the box gets too hot, it will reboot itself as an immediate cooldown. Hope this information helps.

[Caps09]

I had the same issue, got a new box, and the new box restarted at a random time today. The vents are not blocked, and the DVR never did this before I hooked up an external drive.

[Anthony_VZ]

If this was provoked by plugging in and using the external drive, please eject the drive, plug back in and reformat it. Post back results.

[ctrouble13]

Nothing is blocking the vents on my STB. It is still randomly shutting off.

[Caps09]

I moved the hard drive even further away, then ejected and plugged it back like you said to. We'll see if this works.

[Anthony_VZ]

@ctrouble13  If you haven't already, please respond to Tonya's private message.

[Caps09]

I tried everything, and it still restarts randomly. I finally disconnected the hard drive, which is one of the Vz approved drives by the way. I just don't know what else to do.

[Anthony_VZ]

@Caps09 I have sent you a private message to get more information from you.