I do not have the "NEVER" option. Verizon wants my STB to go off after 4 hours come hell or high water. It must be a "Green" thing. It is very irritating when it goes off when your watching a program. I have a mentally challenged guest that visits often and he cant use the remote. When the STB goes off he get very upset.
Thank you!! I did find that there's a slight update to the steps (probably due to an upgrade):
Again, THANK YOU to everyone who figured this out!
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