just signed up for the service and got extreme HD, 150/150 and phone got the fully loaded premium channel package for free for a year. I agreed to the service and noticed i didnt get all premium channels, called the same day i got the installation and the rep says wait 24hours whie the channels "update", waited 48 hours and nothing, called again and a very rude rep says i didnt undertood the package and if i wanted the package i have to pay extra a month so im feeling that the sales person just lied to get me to sign up even though the fios website lists the package i want.
so before i cancel the service, i wanted to see if there are any reps that have a way to sign me up for the package that i agreed when i pucrchased the service which im told is not available.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
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Please keep all correspondence regarding your issue in the private support portal.