The MOTO QIC-6416 DVR STB has PORTS. Why can't we USE them???
Doc
Newbie
This and other model DVR STBs are DESIGNED WITH PORTS, to access Extended Storage media drives (and these 'DVR Extenders' are sold all over the place), either via USB or eSata. The 80GB capacity that the hard drive has, IS NOT ENOUGH for any type of long term video storage (especially in HD format). If per chance, you have to turn in your STB, then all your recordings that you've collected for months/years GO WITH IT, and you lose them! That is ridiculous! It's happened to me once already... never again. As long as they are raising THE RATES for H/W rentals in 2009, I want Verizon to turn these ports ON, as this is very frustrating!!! Stop raising prices on equipment that we can't even use in its full capacity. Let us use it as it was DESIGNED to be used, for cryin' out loud!
0 Likes
Reply
52 Replies
Keyboards
Master - Level 3
AFAIK no Motorola STB currently supports external storage via the ports on a 6416 or 7216.  Supposedly this is "in development" with a release of who knows when (and then only for the 7216 via E-SATA not USB).
MeatChicken1
Contributor - Level 2

Yes, only the E-SATA port will eventually be used for extra storage, The USB port is not capable of that.

 The USB port's power is active now ... I use it to charge my cellphone 🙂

0 Likes
Reply
Doc
Newbie

Eventually huh....? Well, I guess that's better than never! Also, it's the model qiP-6416 STB (not QI 'C'... I fat-fingered it last time), and it has a 160GB drive in it -NOT an 80GB. That was my old STB I had before.

* Is the USB port enabled by default? If not, then how did you enable it? At least I could use that port for SOMEthing (flash drive, or memory, or a USB flash card reader...). Here's the product information page from MOTO, but it says nothing about enabling ports or ANYthing, it's just specs: http://www.motorola.com/Business/US-EN/Business+Product+and+Services/TV+Video+Distribution/Customer+...

Here is the QIP-6416 spec sheet, which shows the back panel: http://www.motorola.com/staticfiles/Business/Products/TV%20Video%20Distribution/Set-tops/Hybrid%20QA...

It also has 2 IEEE1394 ports (firewire), and an 'optional' SATA port. Mine has all 4 ports, I just wish I knew how to turn them ON !!! It can't be a 'copyright issue' regarding movies or anything that they're worried about either. If you want the video off the HD all you have to do is extract the HD, copy it, decode/encode it, and put it back into the STB. Personally, I would never actually DO that, but it seems possible. All I want is the AVAILABLE capability to EXTEND MY STORAGE, and use a DVR Extension device (or 6)... 

* They also offer a DCH model now (which looks quite functional, but is still only 1080i, and has a 160GB hd): http://www.motorola.com/business/US-EN/DCH3416_US-EN.do?vgnextoid=6c2d9e3eeed46110VgnVCM1000008406b0... 

Thanks to everyone for your postings. Hope is a good thing.

Remember, in unity there is strength!

LTR<>RTL, Doc

0 Likes
Reply
Keyboards
Master - Level 3

The USB ports are not enabled.  The only thing "on" is the power.  Won't work with any USB device because it is not enabled.

There is nothing you can do to enable any of the ports.  Verizon's (and Motorola's) firmware do not support them at this time.  All the connectors in the world do no good if they don't have firmware to support them - and they don't.

None of Verizon's STBs currently offer a hard drive bigger than 160 G (hint - the last 2 digits of the DVR model number is the # of gigabytes divided by 10). Even installing a larger hard drive would do no good since the frimware hard codes the maximum size at 160 G.  There is rumor of an STB with a 320 G hard drive, but that is just a rumor.

0 Likes
Reply
Doc
Newbie
That's great... so then, all you can do is CHARGE an iPod or cell phone via the USB port. The data ports are useless, and are only on there for decorative purposes then....? You can't USE any of them. That's idiotic. Well all I can say, is that they better make the firmware update(s) available SOON (via Ethernet / Web). This technology is getting OLD already. There are new lines of STBs out now, and they won't give us the firmware to enable the ports on the old ones yet. This makes NO SENSE. Why are all the ports even on there if they can't be used? It's insane.
0 Likes
Reply
Keyboards
Master - Level 3
Actually, I believe the 1394 ports work, but won't pass any DRM locked content.  Can't swear to that since I have never used it but IIRC I have seen posts that indicate this is the case.
0 Likes
Reply
vectorizer
Enthusiast - Level 2

@Keyboards wrote:
Actually, I believe the 1394 ports work, but won't pass any DRM locked content.  Can't swear to that since I have never used it but IIRC I have seen posts that indicate this is the case.

That is correct. The firewire ports pass mpeg2 streams, but every channel is encrypted except the broadcast channels and a couple information channels. (The unenecrypted channels are the same channels that are available unencrypted on coax via QAM tuners.)

There is a free tool and help out there to record and process this firewire data; I've sucessfully recorded some HD broadcast programs and played them back through PS3.

0 Likes
Reply
Bobpom1
Newbie

Seriously, I find it hard to believe that in 2008/2009, a hardware manufacturer puts USB and 1394 ports on a box with NO CAPABILITY to use them?  Go to that design trouble and then not use it? Can anyone name another piece of hardware with USB ports that aren't used in this day and age?

Gotta be some kind of vast conspiracy.  They don't want DRM or Copyrighted (Copywritten?) materials taken off the boxes. Fine. Just say that. But to come back with "Oh we're working on some future development" just smacks of deception.  Or just plain {word filter avoidance} .  It's insulting.

But give us the ability to add storage or allow input.  Be great to play my home AVI videos on it via a USB Flash Drive.

I guess it was too much to expect from a phone company that has dreams of becoming a cable company.

{please keep it relevant} 

*(sigh)*

Bob

Message Edited by KaLin on 02-16-2009 04:30 PM
0 Likes
Reply
hofs1
Enthusiast - Level 1

Can anyone name another piece of hardware with USB ports that aren't used in this day and age?

Found 2 

 on my tv i got a usb port that is not in use.

my office copier got 1 too but its not used.

oh crud the tv usb is for firmware upgrades 

double crud so is the copiers used for firmware too.

Just my "high tech" fios dvr has un usable ports so back to square 1

0 Likes
Reply
newtocable
Enthusiast - Level 2

KenAE

I was not making any comparison as to whether or not Scientific Atlanta is better than Motorola.  I was stating that since Scientific Atlanta and others companies can add expanders, by any means, is a clear statement the Motorola or Verizon are resisting providing the capability due to copyright infringement or any other realted reason.

I also agree that Motorola/Verizon could enable the port if they wanted to. Firmware or not, the companies using the devices have a big hand in specifying the technical features.  

In regards to Motorola owning the market, that's because 1) yes they offer IP capability which the SA boxes don't, and more because they are offering the boxes at a lower cost. As to Comcast using Motorola boxes, in my area they are now offering Tivo boxes with the subscription inlcuded. So how long before Motorla loses out by not providing what people want? 

 These posts are pushing me toward getting rid of the Moto boxes and going with Tivo. I'd get a second benefit from that route - Considerably better TV guide. Verison's needs lots of help

0 Likes
Reply
ptr7272
Newbie

I don't care much to argue about who's to blame, the end result is the same, I need more storage!

Give me a bigger drive, they are cheap, or much simpler let me connect my own external storage, USB, 1394, eSATA, I don't care.

I know I have little choice today, except TiVo, but I'll be quick to take my money to a provider that, one day soon, will provide more storage in my area.

P.

0 Likes
Reply
DCGTLS
Enthusiast - Level 3

I have had FIOS TV for about 3 years now and the day it was installed I was told that within 6 months the ports would be activated. I was also told at that time there would be another HD-DVR released within the year with at minimum a 500GB HDD. I was also told and read in the papers I was given that I could record 2 shows and watch a 3rd show (not a recorded show) but that did not work. If there are 3 shows on at the same time I have to watch it in the bedroom or on my computer.

Well I did not worry about it until the last few months when I finally upgraded all of the TV's in the house to HD LCD's, now I run out of storage within days. There are shows on almost every night of the week that we schedule recordings, I have had to setup some of the shows to record on the SD channels just to conserve space, what is the point of having an all HD system if I have to watch some of the shows in SD?

It sure would be nice if Verizon could/would follow thru with promises made that led me to making my decision to buy the service.

0 Likes
Reply
vinnyv07
Contributor - Level 1

@ptr727 wrote:

I don't care much to argue about who's to blame, the end result is the same, I need more storage!

Give me a bigger drive, they are cheap, or much simpler let me connect my own external storage, USB, 1394, eSATA, I don't care.

I know I have little choice today, except TiVo, but I'll be quick to take my money to a provider that, one day soon, will provide more storage in my area.

P.


Is there really anything more that needs to be said then the above? It is someone's fault but **bleep** the end result is the same! The storage is ridiculus and that is that. Someone has to step up and stop with the bull. 160 gig? What the hell is that? I can't even go through a week without worrying if something is going to be deleted! My gosh!
0 Likes
Reply
TheSanchez
Contributor - Level 2

Hello everyone,

 

I am not here to comment on any rumors.  Rumors are what they are and I know as much about them as you guys do.  I am here however to post up some information direct from Motorola’s FAQ section on their website.  The site below answers SATA port on the box. 

 

http://tinyurl.com/5wj7zu

 

The next portion will answer questions about offloading DVR content.  Unfortunately I am unable to get the direct link for some reason, so I will just paste it.  You can locate it on the same page as the above link in the section labeled “users who have viewed this have also viewed” at the bottom(the answer id is 19213). 

  How do I transfer my programs from my Motorola DVR to an external device like a computer or hard drive?

 

 

 

  Question   How do I transfer my programs from my Motorola DVR to an external device like my computer or hard drive?       Answer   No. Currently you can't offload recorded content to any external device from a Motorola DVR, even though the data ports are there, the software doesn't support it yet. When the option becomes available through a software upgrade, it will be downloaded to DVR automatically by service providers/cable companies.

 

***EDIT*** In hindsight i probably should hev used tiny URL for that long link...so i did.  What i find interesting reading through that info about the SATA port is the statement about broadcasters.  I have always been told it is the way it is and that is it.  I think that's where the SATA rumor started. 

TS

Message Edited by TheSanchez on 12-12-2008 02:10 PM
Message Edited by TheSanchez on 12-12-2008 02:13 PM
0 Likes
Reply
speedo123
Contributor - Level 1

Hey TS:

Its pretty obvious that the biggest suggestion/complaint us customers have is the extremely limited recording capacity Verizon equipment supplies.  And it's the easiest to address!  So why isn't Verizon either doing something about this or at least telling us that it intends to.  {please keep your posts courteous} .  I've recently seen DVR quality, 1TB hard disks selling for under $100 on a quantity of just one.  In quantities of hundreds of thousands that Motorola would be buying them in for the equipment it's supplying to Verizon, it couldn't raise the price very much.  Why don't we have hard drive size options?  Makes us customers feel like Verizon just doesn't care about us.  Makes me yearn (can you believe!) for my upgraded DirecTV DVRs! (320hrs SD.)  I find myself spending much too much time culling recordings because my Verizon DVRs are always close to 100% full.

Come on Verizon, it's an easy fix.  Please FIX it soon!

Message Edited by KaLin on 12-13-2008 08:21 AM
0 Likes
Reply
TheSanchez
Contributor - Level 2

Well...i had a nice long post written up for ya but i got auto logged out and lost it.  Short and sweet version.  I have confirmation were working on it amongst some other features highly requested on these forums.  I actually found out product support and development actually trolls around here looking at suggestions.  Now just because we are working on it does not mean it is going to happen.  We may not find a suitable or cost effective solution for this problem and may have to wait for motorola to enable the ports. 

TS

speedo123
Contributor - Level 1

@TheSanchez wrote:

Well...i had a nice long post written up for ya but i got auto logged out and lost it.  ...  TS


Thanks for the response TS.  BTW - I've had that problem several times with the auto log out myself.  It seems to happen when I've first logged in, go to respond (or I think maybe even start a thread?) to a post and click on "Preview Post."  Poof - your dumped out and lose everything you've entered.  So what I've learned to do is to copy my new info into the clipboard (Control C) BEFORE clicking on Preview Post.  Then, if it happens, I just log back in, go to where I was, hit Control V and voila - It's all back!  Haven't had the dumpout occur after that when hitting Preview again, but even so the info's still in your clipboard.  Maybe a techie forum guru could look into this problem????
0 Likes
Reply
speedo123
Contributor - Level 1

@TheSanchez wrote:

{...} I have confirmation were working on it amongst some other features highly requested on these forums.  I actually found out product support and development actually trolls around here looking at suggestions.  Now just because we are working on it does not mean it is going to happen.  We may not find a suitable or cost effective solution for this problem and may have to wait for motorola to enable the ports. 

TS


I know you don't control this, so nothing against you personally, but we've (and now as well as you) been told for a long time that this is being "worked on."  The problem is we need a solution now.  It's been way too long that a problem with so simple a fix hasn't been.  It's already being done by your competitors.  Sorry TS, but I just can't think of a justifiable excuse for Verizon prolonging this issue. 

0 Likes
Reply
TheSanchez
Contributor - Level 2

Now personally as it comes to TV experience I am only versed in my local cable company and FiOS TV of course.  My local cable company uses the same motorola boxes we do(just a different version of the same model) and they are plagued by this problem as well.  I had direct TV with a tivo some years back for a year but it didnt suit my environment.  I am just curious as to the fix that any of our competitors have actually come up with that use similar boxes.  I know back when i had satellite I used a tivo.  I am not sure if we are able to supply products like these http://www.hauppauge.com/site/products/data_hdpvr.html with us being a service provider and all.  I know comcast(or some other cable company) has a Scientific Atlanta STB that is compatable with just one model of an external HD(i dont know if this has changed but the last time I heard anything about this this was it).  I know dishnetwork enabled expansion for their hard drives but it is a rather limited system.  Last i heard back in june is that if you unplug the drive more than three times it forces you to format it and it is strictly for archiving purposes(at least that what its supposed to be for).  If you count tivo then that is cool, however, they are ina league and classification of their own. 

Please dont take this as any sort of antagonization as I am genuinly interested in this subject.  I am all for being educated on information I dont know yet as it helps me better serve our customers.  If anyone else knows of any of the other solutions i really would like to know.  Personally i would rather see a solution that didnt cost you guys anything more than a >$1 fee on stb rentals or a maximum of $50 for any extra peice of equipment that you will own, but that's just me.  Also before it was just a rumor that we working on a solution...this time i went and  got direct confirmation from one of my managers that we are actively pursuing one(this is all i was able to wring out of him). 

One more thing http://www.usb.org/usb30/ FTW!!!

TS

0 Likes
Reply
speedo123
Contributor - Level 1

@TheSanchez wrote:

Now personally as it comes to TV experience I am only versed in my local cable company and FiOS TV of course.  My local cable company uses the same motorola boxes we do(just a different version of the same model) and they are plagued by this problem as well. 

TS


With reading your latest response, I have to say that I didn't consider the expansion problem a "hardware" one but rather one of the operating system being told that it has a larger hard disk to address and how to do that.  It's pretty inconceivable that Motorola would design hardware with such a flaw if it really is a "hardware" problem.  The DVRs I upgraded myself that I referred to earlier in this post only required installing a modified operating system that would recognize a larger HD onto that HD and then installing it into the unit.  Took me about 1/2hr.  So, I still think that it can't be all that difficult for the designers of the FIOS DVR operating system to tell the program its using a 320GB or 750BG or 1TB hard drive instead of a 160GB or smaller HD.  And if it really is, than I believe Verizon has picked the wrong company to supply its equipment!

Of course, this is just my opinion, but if I am wrong about this, why would Verizon have accepted such limited (handicapped!) equipment in the first place?

P.S:  I got dumped out again when I hit Preview!

0 Likes
Reply