On January 2014 I was having problems with one of my Cable Cards. I called Vzn and I replacement card was shipped to me with a prepaid label for me to return the faulty cable card. I took card to the UPS store, received a copy of tracking number. A few days later, I checked the Tracking number and saw it had been delivered. Two months later, I am still being charged for the additional Cable card. When I called the Billing department, I was told they have no record of the cable card ever being returned.
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
We did not hear back from you on your Private Support case. We hope we were able to provide a full resolution to your issue.
If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.