Video on demand problems

[alanm47]

I'm having lots of problems when  I purchase movies on demand. I'm getting lots of pixelation and audio drop outs. My regular fios channels work fine. It's on demand that Im having issues with.  Any suggestions? 

[CRobGauth]

Does it happen on all stbs?

If so, start at ont.

Check the tightness of all coax connections.

Can try resetting router.

If all else fails, contact support.

[tns2]

Note that all the current model Verizon DVR's have the option to be whole house DVRs.  It is an additional cost, except for Quantum TV service(which is higher to start).

[alanm47]

I do have Quantum service now.