So I upgrade my service to Quantum TV - based on the offer details Package for 4 TV's was $34.99 with $22.00 for enhanced services....... I had prior 1 HD DVR ($19.99) and 4 normal set-top boxes ($6.99ea)...... so was paying $$47.95 and now only needed 3 set-tops so was just extra $9.04
Justr got my first bill in
Not only is there the $34.99 4 TV Package and $22.00 Enhanced Service charges but I have 3 set top box charge at $5.99 each ad HD DVR at $16.99 ............... so paying extra $51.95 which was totally undeclared!!!!!
Plus the service - continuously get jumps
Needless to say will be calling and reverting back - which bet they won't do - if not looks like will cancel.
So be warned!
Have you called to ask?
There can be a billing overlap.
I assume you reuturned your boxes on time.
Have you confirmed receipt (hopefully you kept the tracking number)?
OK, this seems to be an error on Verizon's billing.
I should not have had any separate HD DVR or Set Top Box items - equipment is all part of the Equipment package.
They have applied credits but will not be sure till next bill
So be warned to check your bills carefully after upgrading
Yes, all boxes were returned.... and received
Was not a billing overlap as they removed old boxes at $19.99 and $6.99 - and then added new boxes at $16.99 and $5.99.
So was a Billing issue and hopefully now resolved but cannot be sure untill get next bill in
Just to report back - latest bill received and the charges are as expected.
So just be warned to review your bills!